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Frequently Asked Questions for IBackup Professional
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MS Exchange Server Backup Related Questions
Can I backup the MS Exchange Server databases to my IBackup Professional account?
   
Brick-Level Mailbox Backup Related Questions
   


















 
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Can I backup MS Exchange Server databases to my IBackup Professional account?

Yes. IBackup Professional performs secure and reliable backups of the MS Exchange Server databases to your online account, using the advanced Application Programming Interface (API) technology.

Visit the MS Exchange Server backup page for details.
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Do I need to stop the running MS Exchange Server service to back it up?

No. You do not have to stop the running MS Exchange Server service to perform a backup operation. IBackup Professional is designed to perform an online backup of the MS Exchange Server database without interrupting running MS Exchange Server services.
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On successful completion of the MS Exchange Server backup, I found a folder named 'IBackupProfExchBackupset' in my IBackup Professional account. What is it?

'IBackupProfExchBackupset' is the Exchange backup folder that is created during the backup of MS Exchange Server databases. All your MS Exchange Server backup data is stored here.

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Can I add / modify the files in the Exchange Backup folder 'IBackupProfExchBackupset'?

It is not advisable to add or modify files in the Exchange Backup folder 'IBackupProfExchBackupset' as this will affect the MS Exchange Server restore operations.
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What are the MS Exchange Server versions supported for the backup and restore of database files?

Currently, IBackup Professional supports backup of MS Exchange Server 2010, 2007, 2003 and MS Exchange Server 2000 with Service Pack 3.
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How secure is my data while taking a backup or restore of the MS Exchange Server database?

IBackup Professional transfers data using industry standard 128-bit Secure Socket Layer (SSL) encryption.
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Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?

No. You cannot select a shared or mapped drive as the destination for the MS Exchange Server backup.
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Are there any special settings/ steps to be performed before the restore of MS Exchange Server?

It is highly recommended that only technically qualified persons perform the MS Exchange Server restore operation. A wrong or incorrect MS Exchange Server restore operation can result in irreversible damage to your MS Exchange Server files.

The following steps are mandatory before initiating the operation:

Step 1
Start the MS Exchange System Manager from Start > Programs > Microsoft Exchange > System Manager.

Step 2
Right-click the 'Public Folder store' / 'Mailbox stores' that you need to restore and choose the 'Dismount Store' option.

Step 3
Right-click the 'Public Folder store' / 'Mailbox stores' and choose the 'Properties' option.

Step 4
Select the 'Database' tab from 'Properties' and then enable the option 'This database can be overwritten by a restore'. Now, click 'Apply' followed by the 'OK' button to confirm the operation.

Perform the steps three and four (3 and 4) for all the databases that need to be restored.

Note: Once the above mentioned steps have been performed, it is recommended to close the 'MS Exchange System Manager' before initiating the restore operation. The restore operation will overwrite the existing databases on the MS Exchange Server.

Do take an offline backup of MS Exchange Server databases that you need to restore, before initiating the restore operation.
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How can I restore data backed up to the MS Exchange Server?

You can restore the data from your online account to the MS Exchange Server using the 'Exchange Server Restore' option. Visit the
MS Exchange Restore page to view the steps.
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How do I restore emails using the 'Exchange Server Restore' option available with IBackup Professional?

You can restore emails using the 'Exchange Server Restore' option by performing the following steps:

Step 1
Start the MS Exchange System Manager from Start > Programs > Microsoft Exchange > System Manager.

Even if you have to restore a single user mail, you must restore the complete 'Mailbox' store (database) associated with the particular user. For example, if you have to restore a particular user's mails stored in the 'First Storage Group / Mailbox Store', the complete 'Mailbox' store must be restored.

Step 2
Right-click the 'Mailbox' store that you need to restore and choose the 'Dismount Store' option.



Step 3
Right-click the 'Mailbox' stores and choose the 'Properties' option.



Step 4
Select the 'Database' tab from 'Properties' and then enable the option 'This database can be overwritten by a restore'. Now, click 'Apply' followed by the 'OK' button to confirm the operation.



Once the above-mentioned steps have been performed, it is recommended to close the 'MS Exchange System Manager' before initiating the restore operation.

Step 5
Login to the IBackup Professional application, and choose Advanced Backup > Exchange Server > Exchange Server Restore from the main menu.

Step 6
Select the 'Mailbox' stores that you need to restore and specify the temporary location to run the 'Hard Recovery'.




Step 7
Click the 'Restore' button.

Visit the Exchange Server Restore page for more information
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Can I perform backups of MS Exchange Server related files using the 'Open file Backup' feature of IBackup Professional?

Yes. However, it is recommended that you use the separate features available with IBackup Professional for consistent backup of MS Exchange Server related files.
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Does the Recovery Storage Group cause MS Exchange Server restore operation failure?

Yes. MS Exchange Server restore operation may fail if the Recovery Storage Group is present during restore operation. To resolve the issue, remove the Recovery Storage Group and then perform the restore operation.

Note: It is recommended to take an offline backup of Recovery Storage Group before deleting the same.
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Can I backup individual mailboxes(Brick-Level backups)?

Yes. You can backup an individual mailbox or multiple mailboxes on the MS Exchange Server Store, using the 'Exchange Brick-Level Mailbox Backup' feature (available with IBackup Professional 3.7.0 or higher). The application backs up the contents of the selected mailbox(es) or an individual email to a Personal Folder (.PST) file, that can be accessed using Microsoft Outlook at any time.

This is not a method for the complete backup or recovery of the Exchange Server databases. In order to perform the complete Exchange Server database backup or recovery, use the 'Exchange Server backup / restore' feature.
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Does the 'Exchange Brick-Level Mailbox backup' require any Mailbox rights to be granted?

Yes. Ensure that appropriate Mailbox rights have been granted to perform the 'Exchange Brick-Level Mailbox backup' of the selected mailbox(es).
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I am getting error messages that read 'The specified module could not be found', 'ActiveX component can't create object' etc, in the log file during an 'Exchange Server Brick Level-Mailbox backup' operation. Why?



These error messages will appear if one of the components required to perform the 'Exchange Brick-Level Mailbox backup' have not have been properly installed. Ensure that you have installed the IBackup Professional application correctly or follow the steps given below to register the required component manually.

1. Choose Start.
2. Select 'Run'.
3. Type “regsvr32” <IBackup Professional installation path>\”Redemption.dlll”
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Can I perform restore operations using the Exchange Brick Level-Mailbox backup method with IBackup Professional?

Yes. You can perform Brick-Level mailbox backup and restore with IBackup Professional.
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Does Exchange Brick-Level Mailbox backup support full backup/recovery of MS Exchange Server database?

No. IBackup Professional 'Exchange Brick-Level Mailbox' backup is designed for backup of individual mailboxes for the selected mailbox stores. It is not a method for complete backup or recovery of the MS Exchange Server database. For complete Exchange database backup for Exchange recovery, use the 'Exchange Server backup/restore' feature.
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Do I need to install Microsoft Outlook to perform Exchange Brick-Level Mailbox backup with IBackup Professional?

The Exchange Brick-Level Mailbox backup requires Microsoft Outlook 2002 or higher installed on your computer.
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Is there a need for an additional / external storage volume for the Exchange Brick-Level Mailbox backup?

No. However, ensure that the temporary location that you select while scheduling the 'Exchange Brick-Level Mailbox backup' has enough free disk space to hold the selected mailbox items during backup.
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I get a dialog box requesting for authentication of the mailboxes while performing the Exchange Brick-Level Mailbox backup. Why?

This may happen if you have not granted the required privileges for the mailboxes that you wish to backup. Ensure that the same are granted.
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I receive an error message 'Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR' during Brick level backup. Why?

This error message may popup during Brick-Level backup if the default account used to the run services is the local service account that does not have network access rights. To resolve the issue, run the service under a domain account.
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