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Frequently Asked Questions for IBackup Professional
If you have questions not covered alongside, email us at support@ibackup.com.


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How can I view the billing information and invoice related to my main account?

Login to your IBackup Professional account and click the 'Billing Report' link. In the 'IBackup Professional Account Receipt / Transaction Summary' page that is displayed, you can view the transaction summary.

Click the 'Invoice' link to see the invoice of each transaction.

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How can I view the billing information and invoice related to my Additional Account?

Login to your IBackup Professional account and click the 'Billing Report' link. From the 'IBackup Professional Account Receipt / Transaction Summary' page, click the 'View Additional Accounts Transaction' link to view the transaction summary and the 'Invoice' link on the 'IBackup Professional- Additional Accounts Transaction Summary' page to see the invoice of each transaction.

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The credit card that I had used to sign up for an IBackup Professional account has expired and I have outstanding payments towards my account. What should I do?

Login to your IBackup Professional account. On the main page of your account, click the 'Edit Credit Card' link and enter your credit card details afresh, on the page that is displayed.

Click the 'Save Changes' button to complete the process.

Next, click the 'Apply Pending Charges' button to settle the dues towards your IBackup Professional account.

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Is my money refunded in case I cancel my account?

Refunds for subscriptions are issued only if the account is canceled within 15 days of its creation date.

Yearly refunds may be issued on a pro-rated basis (excluding the current month) on a case-by-case basis if there is a technical issue with our Backup Software. If our support can resolve the issue then no refund will be issued.