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Frequently Asked Questions

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How do I backup my device contents in one touch?

When you sign up to IBackup app, you will have the option to backup all your device contacts, photos, videos, calendar events, SMS* and call logs* to your IBackup account with a single tap. You can customize the selection based on your requirement and tap 'Backup Now'.

For subsequent backups, tap 'Backup' from the home screen and choose the contents for backup.

* Currently available only on Android devices.

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How do I backup contacts from my device?

To backup contacts from your device,

  1. Login to the IBackup app and tap 'Backup'.
  2. Select 'Contacts' and tap 'Backup Now'.

All backed up contacts will be available in 'My iPhone Backup'/'My Device Backup' folder.

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Can I backup photos and videos from my device?

Yes,  you can backup photos and videos from your device.

To backup,

  1. Login to the IBackup app and tap 'Backup'.
  2. Select 'Photos' or 'Videos' to backup.
  3. Tap 'Backup Now'.

To backup specific photos and videos,

  1. Login to the IBackup app and tap 'Backup'.
  2. Tap 'Photos'/'Videos' folder.
  3. Select photos/videos you wish to backup.
  4. Tap 'Done', and then tap 'Backup Now'.

All backed up photos/videos will be available in 'My iPhone Backup'/'My Device Backup' folder.

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How do I backup calendar events from my device?

To backup calendar events,

  1. Login to the IBackup app and tap 'Backup'.
  2. Select 'Calendar' and tap 'Backup Now'.

All backed up calendar events will be available in 'My iPhone Backup'/'My Device Backup' folder.

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How do I backup SMS/Call Logs from my Android device?

To backup SMS/Call Logs,

  1. Login to the IBackup app, and tap 'Backup'.
  2. Select 'SMS'/‘Call Logs’, and tap 'Backup Now'.

All backed up contents will be available in 'My Device Backup' folder.

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How do I backup other file types from my Android device?

To backup other files from your Android device,

  1. Login to the IBackup app, and tap 'Backup'.
  2. Tap 'Other Files'.
  3. Select the files to backup using .
  4. Tap 'Done', and then tap 'Backup Now'.

All backed up files will be available in 'My Device Backup' folder.

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How does 'Auto Camera Upload' work?

For iOS

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device 'Camera Roll' to IBackup account. Additionally, all live captures are also automatically backed up.

On your first log in, the 'Auto Camera Upload' option is set to 'OFF'. You can also turn on or turn off from 'Settings' in the home screen.

All photos and videos automatically backed up are stored in 'My iPhone/iPad Backup' > 'Photos'/'Videos' > 'Camera Roll' folder in your IBackup account.

For Android

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device 'Gallery' > Camera folder to IBackup account. Additionally, all live captures are also automatically backed up.

On your first log in, the 'Auto Camera Upload' option is set to 'OFF'. You can either turn on or turn off this option from Backup in the home screen.

All photos and videos automatically backed up are stored in 'My Device Backup' > 'Photos'/'Videos' folder in your IBackup account.

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What are the file/folder operations that I can perform on my device?

You can perform all file/folder operations like move, copy, rename, delete and create a new folder on your device.

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How do I schedule my Android backups?

The 'Scheduler' feature in Android phones will enable you to regularly backup all of your mobile data that you need to secure.

To schedule mobile backup,

  1. On the app homepage, tap 'Backup'.
  2. Tap 'Schedule Backup'. The 'Select items to schedule' page appears.
  3. Select check boxes corresponding to items you wish to schedule for backup and tap 'Next'. The 'Backup scheduler' page appears.
  4. Select days to backup, tap 'Set Time' to set the time for backup and tap 'Set'.
  5. Tap 'Save'.

Details of the next scheduled backup appears on the 'Backup' section of the application.

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View and Access

Can I access my IBackup account on my iOS/Android device?

Yes, you can access your IBackup account on your iOS/Android devices.

To access,

  1. Download and install the IBackup app on your iOS/Android devices.
  2. Login to the IBackup app. If you do not have an IBackup account, sign up for a new account.

You can browse, search and access all backed up files/folders in your IBackup account. In case, you have set a private encryption key for your IBackup account, enter the key to view your backed up files.

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Can I access my mobile backup data through web?

Yes you can access backed up mobile data through the web.

To access via web,

  1. Login to your IBackup account via any web browser.
  2. Select the folder with your phone name.
  3. You can access Calendar, Contacts, Photos, Videos, SMS* and Call Logs* backed up to your IBackup account.

* Currently available only on Android devices.

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How do I view the files/folders shared with me?

You can view the files/folders shared with you via web interface. Tap the share link received via email to view and download the shared files.

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How do I search files?

To search and preview any file in your IBackup account from mobile,

For iOS

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Enter complete or part of the file name in the search bar and tap 'Search'.

For Android

  1. On the IBackup app home page, tap ‘Access and Restore'.
  2. Select the 'Search' option from the menu.
  3. In the Search bar, type the complete file name or a part of the file name, and tap 'Enter'.

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How do I create shortcuts?

To create shortcuts,

For iOS

  1. On the IBackup app home page, tap 'Access and Restore'.
  2. Tap and select the files/folders you wish to create a shortcut for.
  3. Tap 'More' and select 'Add to Shortcuts'.

For Android

  1. On the IBackup app home page, tap 'Access and Restore'.
  2. Long press a file/folder you wish to create a shortcut for.
  3. Select the files using and tap .

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Share

How do I share my account data?

To share files/folders,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select your desired device/computer from the list.
  3. Tap and select the files/folders to share.
  4. Tap 'More' and choose 'Share'.
  5. Provide valid email address to send the share link to your contacts. Do not delete or move the shared files/folders after sending the email.

Note: The Share option is available only for IBackup accounts with default encryption.

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How do I share my contacts?

To share contacts with friends or associates,

For iOS

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap 'Contacts' folder and then tap .
  4. Select the contacts to share.
  5. Tap 'More' and choose 'Share'.

For Android

  1. On the IBackup app home page, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap 'Contacts' folder.
  4. Long press a contact.
  5. Select contacts to share using .
  6. Tap .

Note: The Share option is available only for IBackup accounts with default encryption.

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How do I share my photos/videos?

To share photos/videos with friends or associates,

For iOS

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap 'Photos'/'Videos' folder and tap .
  4. Select the photos/videos to share.
  5. Tap 'More' and choose 'Share'.

For Android

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap 'Photos/Videos' folder.
  4. Long press a photo/video.
  5. Select photos/videos to share using .
  6. Tap .

Note: The Share option is available only for IBackup accounts with default encryption.

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Restore

How do I restore any device contents in one touch?

To restore device contacts,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Tap corresponding to the folder you wish to restore.

Note: Only files compatible to your iOS device will be restored.

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How do I restore photos/videos?

For iOS

To restore photos/videos,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap corresponding to the 'Photos'/'Videos' folder to restore all your photos/videos.

To restore specific photos/videos,

  1. Tap 'Photos'/'Videos' folder, and then tap .
  2. Select the photos/videos to restore and tap 'Restore'.

For Android

To restore photos/videos,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to the 'Photos'/'Videos' folder to restore all your photos/videos.

To restore specific photos/videos,

  1. Tap the 'Photos'/'Videos' folder and long press a photo/video.
  2. Select photos/videos to restore by using .
  3. Tap 'Restore'.

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How to restore calendar events?

For iOS

To restore calendar events,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' or any other device folder.
  3. Tap corresponding to the 'Calendar' folder to restore all your calendar events.

To restore specific calendar events,

  1. Tap 'Calendar', and then .
  2. Select the calendar events to restore and tap 'Restore'.

Note:
Tap 'Version' to restore previous version of your calendar events.

For Android

To restore calendar events,

  1. Login to the IBackup app, and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to the 'Calendar' folder to restore all your calendar events.

To restore specific calendar events,

  1. Tap 'Calendar' folder and long press a calendar event.
  2. Select calendar events to restore by using .
  3. Tap .

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How do I restore contacts?

For iOS

To restore your device contacts from your IBackup account,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' folder or any other device folder.
  3. Tap corresponding to 'Contacts' folder to restore all your contacts.

To restore specific contacts,

  1. Tap 'Contacts' folder, then tap .
  2. Select the contacts to restore and tap 'Restore'.

Note:
Tap 'Version' to restore previous version of your contacts.


For Android

To restore your device contacts from your IBackup account,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Contacts' folder to restore all your contacts.

To restore specific contacts,

  1. Tap 'Contacts' folder and long press a contact.
  2. Select contacts to restore by using .
  3. Tap icon.

Note: To restore earlier versions of your contacts, tap 'Contacts' > 'Version' and choose the desired version.

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Can I restore earlier versions of my contacts?

Yes, you can restore earlier versions of your contacts from your IBackup account.

To restore versions,

For iOS

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My iPhone/iPad Backup' folder and tap 'Contacts'.
  3. Tap 'Version', the earlier versions of contacts will be displayed.
  4. Choose the desired version and tap 'Done'.
  5. Tap and select the contacts to restore from the list.
  6. Tap 'Restore' and choose the desired option.

For Android

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' folder and tap 'Contacts'.
  3. Tap 'Version'. All the earlier versions of contacts appears.
  4. Choose the desired version.
  5. Long press a contact.
  6. Select the contacts to restore from the list using .
  7. Tap .

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Why can’t I upload files?

To upload files your location service must be enabled.

To enable location service,

For iOS

  1. Go to 'Settings' > 'Location Services'.
  2. Tap the button next to to turn ON the location service for IBackup.

Understanding iOS Location Services
IBackup app doesn't use your location data, and your GPS device is never directly accessed.

Every time you take a picture or video, your iOS device saves GPS data to the file so that other apps can show where the photo was taken.

To allow IBackup to upload multiple photos, Apple requires owners to authorize access to its location services. By permitting IBackup to access your photos this way, the IBackup app can upload your pictures seamlessly as if you are using a cable.

For more information about using location services on your iOS device, see Apple's Understanding Location Services article.

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How do I restore SMS/Call Logs/Apps to my Android device?

To restore SMS/Call Logs/Apps to your Android device,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'SMS'/'Call Logs'/'Apps' folder to restore.

To restore specific SMS,

  1. Tap the 'SMS' folder and long press a message.
  2. Select messages to restore by using .
  3. Tap .

To restore specific Call Logs,

  1. Tap 'Call Logs' folder and long press a log.
  2. Select logs to restore by using .
  3. Tap .

To restore specific apps,

  1. Tap 'Apps' folder and long press an app.
  2. Select apps to restore by using .
  3. Tap .

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How do I restore other file types to my Android device?

To restore other files to your Android device,

  1. Login to the IBackup app and tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap corresponding to 'Other Files' folder to restore.

To restore specific other files,

  1. Tap 'Other Files' folder and long press a file.
  2. Select files to restore by using .
  3. Tap 'Restore'.

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Where does IBackup store my restored files on my Android device?

The files and folders restored from IBackup is stored in 'SD Card' > 'IBackup_Download' folder on your device.

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Can I restore contacts/photos from another device?

Yes, you can restore contacts/photos from any devices backed up to your IBackup account.

To restore contacts from another device,

  1. On the IBackup app home page, tap 'Access and Restore'.
  2. Select 'My Device Backup' or any other device folder.
  3. Tap 'Contacts', and then tap the contact you wish to restore.
  4. Tap 'Restore'.

Note: To restore earlier versions of your contacts tap 'Contacts' > 'Version' and choose the desired version.

To restore photos from another device,

  1. On the IBackup app home page, tap 'Access and Restore'.
  2. Select the desired device from the list.
  3. Tap 'Photos', find the image you wish to restore and tap .

To restore multiple images,

  1. Go to the folder, and tap .
  2. Choose the 'Select All' option or tap corresponding to the photos you wish to select.
  3. Tap 'Restore'.

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Can I stream video files from the IBackup app?

Yes, you can play video files from your IBackup mobile app. The following file types are currently supported:

For iOS

File types that are currently supported are: mp4, .wmv, .avi, .mov, .mpg, .mpeg, .webm, .3gp, .mts, .vob, .fly, .m2t, .3gpp, and .m4v

For Android

File types that are currently supported are: .mts, .vob, .m2t, .mp4, .wmv, .avi, .mov, .mpg, .mpeg, .3gp, .flv, .3gpp, and .m4v

Note: Audio file types that are supported are: .m4a, .mp3, .wav, and .amr

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