How do I backup my device contents in one touch?

When you sign up to IBackup app, you will have the option to backup all your device contacts, photos, videos, calendar events, SMS*, call logs* and apps* to your IBackup account with a single tap. You can customize the selection based on your requirement and tap on the Backup Now button.

For subsequent backups, tap on 'Backup' from the home screen and choose the contents for backup.

* Currently available only on Android devices.

How do I backup contacts from my device?

1. Log into the IBackup app and tap 'Backup'.
2. Select 'Contacts' and tap on the 'Backup Now' button.
3. All backed up contacts will be available in 'My iPhone Backup'/'My Device Backup' folder.

Can I backup photos and videos from my device?

1. Log into the IBackup app and tap 'Backup'.
2. Select 'Photos' or 'Videos' to backup.
3. Tap on the 'Backup Now' button.
4. All backed up photos/videos will be available in 'My iPhone Backup'/'My Device Backup' folder.

To backup specific photos and videos,

1. Log into the IBackup app and tap 'Backup'.
2. Tap on 'Photos'/'Videos' folder.
3. Select photos/videos you wish to backup.
4. Tap 'Done', and then tap on the 'Backup Now' button.
5. All backed up photos/videos will be available in 'My iPhone Backup'/'My Device Backup' folder.

How do I backup calendar events from my device?

1. Log into the IBackup app and tap 'Backup'.
2. Select 'Calendar' and tap on the 'Backup Now' button.
3. All backed up calendar events will be available in 'My iPhone Backup'/'My Device Backup' folder.

How do I backup SMS/Call Logs/Apps from my Android device?

1. Log into the IBackup app, and tap 'Backup'.
2. Select 'SMS'/‘Call Logs’/‘Apps’, and tap on the 'Backup Now' button.
3. All backed up contents will be available in 'My Device Backup' folder.

Note: IBackup does not backup any data or saved settings from the apps.

How do I backup other file types from my Android device?

1. Log into the IBackup app, and tap 'Backup'.
2. Tap on 'Other Files' folder.
3. Select the files to backup using the icon.
4. Tap 'Done', and then tap the 'Backup Now' button.
5. All backed up files will be available in 'My Device Backup' folder.

How does 'Auto Camera Upload' work?

For iOS

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device Camera Roll to IBackup account. Additionally, all live captures are also automatically backed up.

On your first log in, the 'Auto Camera Upload' option is set to OFF. You can also turn on or turn off from Settings in the home screen.

All photos and videos automatically backed up are stored in My iPhone/iPad Backup > Photos/Videos > Camera Roll folder in your IBackup account.

For Android

With 'Auto Camera Upload', you can automatically backup all the photos and videos from your device Gallery > Camera folder to IBackup account. Additionally, all live captures are also automatically backed up.

On your first log in, the 'Auto Camera Upload' option is set to OFF. You can either turn on or turn off this option from Backup in the home screen.

All photos and videos automatically backed up are stored in My Device Backup > Photos/Videos folder in your IBackup account.

What are the file/folder operations that I can perform on my device?

You can perform all file/folder operations like move, copy, rename, delete and create a new folder on your device.

How do I schedule my Android backups?

The 'Scheduler' feature in Android phones will enable you to regularly backup all of your mobile data that you need to secure.

Steps to schedule mobile backup:

1. On the Home page, tap ‘Backup’, and tap ‘Schedule Backup’. The ‘Select items to schedule’ page appears.
2. Select check boxes corresponding to items you wish to schedule for backup and tap the ‘Next’ button. The ‘Backup scheduler’ page appears.
3. Select days to backup, tap the ‘Set Time’ button to set the time and tap ‘Set’.
4. Tap the ‘Save’ button.

Details of the next scheduled backup appears on the backup page of the application.

Can I access my IBackup account on my iOS/Android mobile?

Yes, you can access your IBackup account on your iOS/Android mobile.

1. Download and install the IBackup app on your iOS/Android mobile.
2. Log into the IBackup app. If you do not have an IBackup account, sign up for a new account.

You can browse, search and access all backed up files/folders in your IBackup account. In case, you have a private encryption key set for your IBackup account, enter the key to view your backed up files.

Can I access my mobile backup data through web?

Yes. Log in to your IBackup account via any web browser. Select the folder with your phone name. Now, you can access Calendar, Contacts, Photos, Videos, SMS*, Call Logs* and Apps* backed up to your IBackup account.

* Currently available only on Android devices.

How do I view the files/folders shared with me?

You can view the files/folders shared with you via web interface. Click the share link received via email to view and download the shared files.

How do I search files?

You can search and preview any file in your IBackup account from mobile.

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Enter the complete or part of the file name in the search bar and tap 'Search'.

For Android

1. On the IBackup app home page, tap ‘Access and Restore'.
2. Select the 'Search' option from the menu.
3. In the Search bar, type the complete file name or a part of the file name, and tap 'Enter'.

How do I create shortcuts?

For iOS

1. On the IBackup app home page, tap 'Access and Restore'.
2. Tap on and select the files/folders you wish to create a shortcut for.
3. Tap on ‘More’ button and select ‘Add to Shortcuts'.

For Android

1. On the IBackup app home page, tap 'Access and Restore'.
2. Long press on the files/folders you wish to create a shortcut for.
3. Select the files using the icon and tap icon

How do I share my account data?

To share files/folders,

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select your desired device/computer from the list.
3. Tap on icon, select the files/folders to share.
4. Tap on 'More' button and choose 'Share'.
5. Provide valid email address to send the share link to your contacts. Do not delete or move the shared files/folders after sending the email.

Note: The Share option is available only for IBackup accounts with default encryption.

How do I share my contacts?

To share contacts with friends or associates, follow the below instructions:

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' or any other device folder.
3. Tap on 'Contacts' folder and then tap on icon.
4. Select the contacts to share.
5. Tap on the 'More' button and choose 'Share'.

For Android

1. On the IBackup app home page, tap 'Access and Restore'.
2. Select 'My Device Backup' or any other device folder.
3. Tap on 'Contacts' folder.
4. Long press on a contact.
5. Select contacts to share using the icon.
6. Tap on icon.

Note: The Share option is available only for IBackup accounts with default encryption.

How do I share my photos/videos?

To share photos/videos with friends or associates, follow the below instructions:

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' or any other device folder.
3. Tap on 'Photos'/'Videos' folder and tap on icon.
4. Select the photos/videos to share.
5. Tap on the 'More' button and choose 'Share'.

For Android

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My Device Backup' or any other device folder.
3. Tap on 'Photos/Videos' folder.
4. Long press on a photo/video.
5. Select photos/videos to share using the icon.
6. Tap on icon.

Note: The Share option is available only for IBackup accounts with default encryption.

How do I restore any device contents in one touch?

1. Log into the IBackup app and tap 'Access and Restore'.
2. Tap on corresponding to the folder you wish to restore.

Note: Only files compatible to your iOS device will be restored.

How do I restore photos/videos?

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' or any other device folder.
3. Tap on corresponding to the 'Photos'/'Videos' folder to restore all your photos/videos.

To restore specific photos/videos,

1. Tap on 'Photos'/'Videos' folder, and then tap on icon.
2. Select the photos/videos to restore and tap on the 'Restore' button.

For Android

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My Device Backup' or any other device folder.
3. Tap on corresponding to the 'Photos'/'Videos' folder to restore all your photos/videos.

To restore specific photos/videos,

1. Tap on 'Photos'/'Videos' folder and long press on a photo/video.
2. Select photos/videos to restore by using the icon.
3. Tap on the 'Restore' button.

How to restore calendar events?

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' or any other device folder.
3. Tap on corresponding to the 'Calendar' folder to restore all your calendar events.

To restore specific calendar events,

1. Tap on 'Calendar' folder, and then icon.
2. Select the calendar events to restore and tap on the 'Restore' button.

Note:
Tap on 'Version' to restore previous version of your calendar events.

For Android

1. Log into the IBackup app, and tap 'Access and Restore'.
2. Select 'My Device Backup' or any other device folder.
3. Tap on corresponding to the 'Calendar' folder to restore all your calendar events.

To restore specific calendar events,

1. Tap on 'Calendar' folder and long press on a calendar event.
2. Select calendar events to restore by using the icon.
3. Tap on icon.

How do I restore contacts?

You can restore your device contacts from your IBackup account.

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' folder or any other device folder.
3. Tap on corresponding to 'Contacts' folder to restore all your contacts.

To restore specific contacts,

1. Tap on 'Contacts' folder, then tap on icon.
2. Select the contacts to restore and tap on the 'Restore' button.

Note:
Tap on 'Version' to restore previous version of your contacts.

For Android

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My Device Backup' or any other device folder.
3. Tap on corresponding to 'Contacts' folder to restore all your contacts.

To restore specific contacts,

1. Tap on 'Contacts' folder and long press on a contact.
2. Select contacts to restore by using the icon.
3. Tap on icon.

Note: To restore earlier versions of your contacts, tap on 'Contacts' > 'Version' and choose the desired version.

Can I restore earlier versions of my contacts?

Yes, you can restore earlier versions of your contacts from your IBackup account.

For iOS

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My iPhone/iPad Backup' folder and tap on 'Contacts'.
3. Tap on 'Version' button, the earlier versions of contacts will be displayed.
4. Choose the desired version and tap 'Done'.
5. Tap on and select the contacts to restore from the list.
6. Tap on the 'Restore' button and choose the desired option.

For Android

1. Log into the IBackup app and tap 'Access and Restore'.
2. Select 'My Device Backup' folder and tap on 'Contacts'.
3. Tap on 'Version' button, the earlier versions of contacts will be displayed.
4. Choose the desired version.
5. Long press on a contact.
6. Select the contacts to restore from the list using icon.
7. Tap on icon.

Why can’t I upload files?

This is because your location service is disabled. Enable the location services to upload files.

For iOS
To enable location services, go to Settings > Location Services > tap the button next to icon to turn ON the location service for IBackup.

Understanding iOS Location Services
IBackup app doesn't use your location data, and your GPS device is never directly accessed.

Every time you take a picture or video, your iOS device saves GPS data to the file so that other apps can show where the photo was taken.

To allow IBackup to upload multiple photos, Apple requires owners to authorize access to its location services. By permitting IBackup to access your photos this way, the IBackup app can upload your pictures seamlessly as if you are using a cable.

For more information about using location services on your iOS device, see Apple's Understanding Location Services article.