What are Host description and the Host Key?
Host Description is a unique name for a particular username that identifies the remote computer you wish to access.
Host Key is a unique security access code, which the user must not forget, as it is not stored on the RemotePC Servers.
This Key should be entered while installing RemotePC application on the host computer. The Viewer would be asked to enter the same Key when he tries to connect to the Host.
In order to change the Host Key, one must have access to his remote machine either physically or via the Remote Access Viewer.
|
 |
|
The Host Key is not stored on RemotePC servers. Hence, it is not possible to retrieve it. Should you
forget, restart the Remote Access Host application and enter fresh settings.
|
|
What are the different states of the Host?
There are three states :
- Host is Disconnected - Tray Icon displayed in Red color
- Host is connected - Tray Icon displayed in Blue color
- Viewer is connected to the remote computer - Tray Icon displayed in Green color
|
|
Does RemotePC support more than 3 Hosts (Remote Connections) at a time?
The number of hosts supported by RemotePC depends on the subscription plan. For the basic RemotePC Plus subscription plan, 3 Hosts at a time are permitted. The Small Business Plan supports up to 100 remote connections.
Note that the RemotePC Basic plan allows remote access to a single host computer. To get access to multiple Hosts, you need to upgrade your account.
|
|
How can I add more Hosts to my account?
To add more hosts, please follow the steps below:
If Enhanced security password is disabled:
Step 1
Enter the authentication information on the 'RemotePC' home page and login.
Step 2
Now click on the 'Add Hosts/Upgrade' link. Enter the number of hosts (Currently RemotePC allows up to a maximum of 100 hosts) you wish to add. Then click on the 'add' button. Once you confirm the charges, new hosts will be added to your account.
If Enhanced security password is enabled:
Step 1
Enter the authentication information on the 'RemotePC' home page and login.
Step 2
Click on the 'Account Maintenance' link.
Step 3
Enter the 'Enhanced Security Password' and then click on the 'Submit' button.
Step 4
Now click on the 'Add Hosts/Upgrade' link. Here you can enter the number of hosts (Currently RemotePC allows up to a maximum of 100 hosts) you wish to add. Then click on the 'add' button.. Once you confirm the charges, new hosts will be added to your account.
|
|
What is the maximum number of Hosts I can add?
RemotePC allows access to a maximum of 100 host computers.
If you are subscribed to the Small Business Plan that allows access to 25 remote (Host) computers, you can add 75 more Hosts to your account.
|
|
What are the charges for the new Hosts?
You will be charged USD 3.00/Month for each additional hosts along with your regular subscription charges. If you reach 25 hosts, you will be charged according to the 25 hosts plan and so on. |
|
|
How do I remove a remote computer from the Host List?
To remove a remote computer from the host list, connect to that particular 'Remote Access Host' via 'Remote Access Viewer'. Right click on the 'RemotePC' tray icon and then click on the 'Disable Remote Access Host' option.
|
|
What is 'Desktop Sharing' feature?
If you wish to share your computer with others, use the 'Desktop Sharing' feature. You can also invite friends and colleagues for meetings.
The people who access your computer from a remote location need not have a RemotePC account. With a Guest License, they can access your computer and use its resources, as long as you give them the access. Currently, you can invite up to 10 people for this purpose.
For more information on 'Desktop Sharing', please click here.
|
|
