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Frequently Asked General Questions for IBackup Professional.
If you have questions not covered along side, e-mail us at support@ibackup.com.




















How many earlier versions of a file can I store in my account?

You can use File versioning feature to maintain history of changes made to a file. Currently the last 30 versions of a file is stored and maintained on IBackup Professional servers.



How do I restore the latest version of one or more files?

To restore the latest version of any file, switch to the 'Restore' tab. Here, on the right hand pane of the tab you may view the list of files with their latest versions.

Now, select the required file(s) and click on the ‘Restore Now’ button.

After selecting the file(s), choose the required destination directory from the ‘IBackup Professional Destination directory’ screen to restore your data.

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What is a backup set ? How do I restore files as of a backup set?

A backup set identifies a set of file versions that were backed up during a single backup operation. A backup set is identified by the start date and time of a backup. A backup set also allows users to restore point-in-time versions of files to their computers.

In the ‘Restore’ tab , You will find the 'Backupset date/time’ combo selection box. From this list of backup sets, one may restore files as of a particular backup date and time. Selecting a backup set from the combo list shows the point-in-time view of the files.

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How many earlier backup sets can I restore?


You can restore files from 30 prior backup sets. You may also restore up to 30 individual file versions

How do I view the versions of a single file stored in my account?

You can view the Versions of each file stored in your account in any of the following ways:

1) On the right pane of the Restore tab, right-click on the required file and select the ‘View History’ option from the list item.

2) On the right pane of the Restore tab, check the required file and select the 'History' icon from the tool bar. You can also find the version information by double-clicking on the file in the restore tab.

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How many versions of a single file can I maintain in my account?

You can maintain up to 30 versions of a single file in your account. If more versions of the file exist, then only the last 30 versions of the file will be stored on IBackup Professional servers.


How do I delete data from my account?

To delete a file/folder from your IBackup Professional account follow the steps below:

Step 1. Click the 'Restore' tab. In the right pane of this view, select the individual file/folder to be deleted and click the ‘Delete’ icon in the tool bar.

Step 2. A window containing a list of files to be deleted appears. If you wish to delete the selected files/folders, click the ‘Delete’ button to permanently delete files from your account, else click cancel.

Step 3. Click ‘OK’ to proceed with the Delete operation, else click ‘Cancel’.

How do I restore files backed up at a particular time?

IBackup professional maintains a backup data image as of the time of backup. This feature allows you to restore the files backed up at a particular date/time. You can select the backupset from the drop down list, under the ‘Backupset date/time’. This displays the backupsets in the 'Restore Tab'.




What is Sync feature?

The ‘Sync’ feature lets you match the contents of your IBackup Professional account to that of your local computer for the selected folder(s)/drive(s) existing on your IBackup Professional account.

This is a very useful option if you have been backing up regularly, and now you have cleared up some data on your computer and wish to clear the same on your IBackup Professional account to bring them in sync.

However, we recommend you to use this feature carefully only after completely understanding how the sync feature works.


How does Sync feature work?

On the Restore tab, once you click on the Sync icon after selecting the folder(s)/drive(s), the IBackup Professional application displays the list of files that are not present on your computer, but are still available on your IBackup Professional account for the selected folder(s)/drive(s).

Upon synchronization, these files will be deleted from the selected folder(s)/drive(s) present on your IBackup Professional account.

Now after synchronization, the IBackup Professional application will prompt a message asking if you wish to sync the contents of your IBackup Professional account for the selected folder(s)/drive(s) with the most recent contents on your local computer. Clicking on Yes will take the backup of the most recent contents of the selected folder(s)/drive(s) on your local computer and update the same in your IBackup Professional account ‘My IBackup Prof.’

In other words, the ‘Sync’ operation is a ‘two-way sync’ from ‘My Computer’ to your IBackup Professional account and vice versa for the selected folder(s)/drive(s).



How do I restore a file with a long path name to my local machine?

To restore a file with a long path name, choose any of the option below to restore to the destination directory:

1) Restore to the same directory without overwriting the existing files (Recommended)
2) Restore to the same directory overwriting the existing files (Not Recommended)

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