What is IBackup Professional?

IBackup Professional is a service of Pro Softnet Corporation and is affiliated to its parent service i.e. IBackup.

IBackup Professional suite of products is targeted towards enterprise users - healthcare and financial service companies - that have stringent data security requirements like HIPAA, and individuals who need high performance, versioning capable, secure yet simple offsite backup solution to protect their home or work computers.

IBackup Professional is aimed at eliminating downtime and providing an efficient, user-friendly offsite backup solution. The product also helps enterprises conserve and use bandwidth efficiently - without compromising on the backup performance.
How do I sign up for a free trial?

Enter your valid email address at http://www.ibackup.com/professional/. On the sign up page, enter the required details. Under the 'Plan type', select 'Free Trial', provide your credit card details and click the 'Submit' button. At the end of the trial period, you will be billed to this credit card, if you wish to continue using the service. You are not billed if you cancel your subscription during the trial period.
How much data can I store in the free trial?

You can store upto 5 GB of data on your free trial account and try out all the features.
How is data encrypted on transmission?

All data transfer between the IBackup Professional application and the servers is encrypted using 128-bit SSL (Secure Socket Layer) technology, the industry standard encryption for data transmission.
How is data encrypted on storage?

All data stored on the IBackup Professional servers is encrypted using an encryption key, with the key known only to you. The application uses industry standard AES 256-bit encryption* on storage - ideal for the security needs of financial, healthcare and government organizations.

WARNING: IBackup Professional does not store the encryption key anywhere on its servers. It is recommended that you archive it in a safe location. Without it, you will not be able to retrieve data. However, if you opt for the default encryption, you need not remember the encryption key.

* Some earlier accounts may have been configured for a 128-bit RC4 encryption.
Is IBackup Professional a HIPAA compliant Data Backup and Disaster Recovery Solution?

IBackup Professional can help you achieve your goal for a HIPAA compliant data Backup and disaster recovery solution. For more information, visit the IBackup Professional HIPAA compliance page.

When I run IBackup Professional on Windows 2000, I get an error message stating that it is unable to connect to the server. Why?

Should you encounter a message during login to IBackup Professional that reads, 'IBackup Professional encountered a critical exception due to which it could not continue,' some possible reasons might include:

1. Your operating system may not support the level of encryption (128-bit) required for IBackup Professional.
You could be running IBackup professional application with a version of Windows 2000 that does not support high-level encryption (RC4 CryptoAPI). To resolve the issue, download the high encryption pack support from Microsoft's website:
http://www.microsoft.com/windows2000/downloads/recommended/encryption/

Thus, this is applicable only to users running Windows 2000 without SP2 or higher. SP2 for Windows 2000 usually upgrades the encryption pack to support high levels of encryption, such as those used by IBackup Professional.

2. Your operating system may be running a Internet Explorer <6.
We recommend that you upgrade it to Internet Explorer 6 or higher.

Can I restore my backed up data to multiple computers / any computer of my choice?

Yes. You can restore data backed up to your IBackup Professional account to any computer of your choice - using the IBackup Professional application. For this, install the IBackup Professional application on the particular machine(s) to which you would like to restore the backed up data.