Frequently Asked General Questions for IBackup Professional.
If you have questions not covered along side, e-mail us at support@ibackup.com.

What is IBackup Professional?

IBackup Professional is a service of Pro Softnet Corporation and is affiliated to its parent service i.e. IBackup.

IBackup Professional suite of products· is targeted towards enterprise users-such as Healthcare and financial service companies who have stringent data security requirements such as HIPAA compliance and Individual users who need a high performance, versioning capable, secure yet simple offsite backup solution to protect their home or work computers. IBackup Professional·s objective is to complement the Enterprises· backup needs (where the need of the hour is to reduce downtime for backups) with efficient and user-friendly backup solutions. The product also helps enterprises conserve and use bandwidth efficiently. All this is done without compromising on a very important factor-backup performance.

Visit this link: https://www.ibackup.com/ibprof/jsp/ibpn_regterms.jsp. Enter a valid email id and submit the same. You will receive a mail from support@ibackup.com with details on how to activate your 15-day free trial. After following the instructions and activating your account, you may download the IBackup Professional client and try the product free for 15 days.

IBackup Professional can help you achieve your goal for an HIPAA compliant Data Backup and Disaster Recovery Solution. For more information, visit IBackup Professional HIPAA compliance page.

I run Windows 2000 Professional and it appears IBackup Professional client is unable to connect to the server. It gives me an error message saying my machine does not support the software.

Should you encounter a message during login to IBackup Professional as under:

"IBackup Professional encountered a critical exception due to which it could not continue. Some possible reasons might include:

1. Your operating system may not support the level of encryption (128-bit) required for IBackup Professional.
2. Your operating system maybe running a lower version of Internet explorer (<6). We recommend you to upgrade it to Internet explorer 6 or higher." then

The problem you are facing is related to the fact that you are running IBackup professional client with a version of Windows 2000 that does not support high level encryption (RC4 CryptoAPI). In order to run the IBackup Professional client, download the high encryption pack support available from Microsoft's website at this link:

http://www.microsoft.com/windows2000/downloads/recommended/encryption/

This is applicable only to those users who are running Windows 2000 without SP2 or higher. SP2 for Windows 2000 usually upgrades the encryption pack to support high levels of encryption such as those used by IBackup Professional.

What is Bandwidth Throttle?

By default the application uses maximum bandwidth. This will affect the performance of other Internet applications especially when you have large scheduled backup jobs that are scheduled during your working hours. To circumvent this, users can reduce the application bandwidth and access other Internet applications without any interruptions.

What is the Bandwidth test feature?

On clicking the ‘Bandwidth test’ feature, you can find out the upload speed and the time that it will take to upload 1 GB of data at this rate.

What is the 'Automatic Selection' feature?

The 'Automatic Selection' feature helps you to automatically backup your most commonly used application data such as ‘Microsoft Outlook’, ‘Microsoft Outlook Express’, the ‘My documents’ folder, the ‘My Favorites’ folder etc.

By default, the ‘Automatic Selection’ wizard selects the list of 'most commonly used user data' and the 'most common application data types' that are to be backed up. You may select/deselect the required application types depending on your backup needs.

You may choose the 'Automatic Selection' option by clicking on the 'File selection wizard' menu item.

What are Additional Accounts?

Additional Accounts are accounts similar to any other regular IBackup Professional account. Any paid IBackup Professional subscriber can create Additional Accounts. Note that the charges for creating Additional Accounts will be billed to the same credit card used by the subscriber for registering with the main IBackup Professional account.

How can I create Additional Accounts?

To create Additional Accounts, login to your IBackup Professional account. Click on the 'Create Additional Account' link in the main page of your account. Fill in the required details and then click on the 'Create Account' button. You can view the Additional Accounts created by clicking on the 'View Addtional Accounts' link in the main page.

Is it possible for me to view the billing information related to the Additional Accounts?

Yes, you can. Login to your IBackup Professional account. In the main page of your account, click on the `Billing Report' link. In the `IBackup Professional Account Receipt/Transaction Summary' page that appears, click on the link, `View Additional Accounts Transaction,' to view the billing information related to your Additional Accounts.

How can I group the additional accounts?

Login to your IBackup Professional account. In the page that appears, click on the ‘Additional Accounts’ icon. In the page that follows, select the accounts you want to group and click on the 'Add to Department' button. In the next page, select a department from the ‘Select a preferred department’ list and then click on the ‘Submit’ button to finish the process.

You can also add accounts by creating a new department. To create a new department, enter a department name in the space provided under ‘Create a new department’, type in a name in the text box and click on the submit button. Then add accounts to the new department created.

Can I change a group or delete a group?

Yes, you can. To change the group for a particular account, select the account and click on the 'Change group' button. The account you have selected will be moved to a new group.

To delete a particular group, click on the ‘Delete’ link next to the group. This action will only delete the group and not the accounts in it.

What is IBackup Professional Web Client?

IBackup Professional Web Client helps users to view, search and restore files/folders backed up into their account directly from the website. No need to use IBackup Professional desktop application for these operations.

Can I restore my backed up data to multiple computers/any computer of my choice?

Yes. You can perform retrieval operations (of data backed up onto IBackup Professional) to any computer of your choice - using the IBackup Professional application. You just need to install the IBackup Professional application on the particular machine(s) to which you would like to restore the backed up data.

How can I restore folders using web interface?

To restore a folder, logon to the web interface by entering your username and password on the IBackup Professional home page. Click on the 'Restore Folder' icon. Enter the encryption password and click on 'Connect' button. IBackup Professional client application will now be connected enabling any folder to be restored.