Frequently Asked Questions for IBackup Professional. If you have questions not covered along side, please e-mail us at support@ibackup.com.

What is IBackup Professional?
How do I signup for a free trial?
How much data can I store in the free trial?
How is data encrypted on transmission?`
How is data encrypted on storage?
Sometimes, I get a long message about registering IBackup Professional after I click on Login. What does this mean to me as a user?
Is IBackup Professional an HIPAA compliant Data Backup and Disaster Recovery Solution?
I run Windows 2000 Professional and it appears IBackup Professional client is unable to connect to the server. It gives me an error message saying my machine does not support the software.
How do I perform the backup of the mapped drives that I have selected for backup using IBackup Professional ?
Do scheduled backups of my mapped drives take place when the Windows system has been logged off? What is Bandwidth Throttle?
What is the 'Automatic Selection' feature?
What are Additional Accounts?
How can I create Additional Accounts?
Is it possible for me to view the billing information related to the Additional Accounts?
How can I group the additional accounts?
Can I change a group or delete a group?
What is IBackup Professional Web Client?
Can I view the backup/restore log information from the website?
Can I view the summary of backups scheduled for my additional accounts?

What is IBackup Professional?

IBackup Professional is a service of Pro Softnet Corporation and is affiliated to its parent service i.e. IBackup.

IBackup Professional suite of products· is targeted towards enterprise users-such as Healthcare and financial service companies who have stringent data security requirements such as HIPAA compliance and Individual users who need a high performance, versioning capable, secure yet simple offsite backup solution to protect their home or work computers. IBackup Professional·s objective is to complement the Enterprises· backup needs (where the need of the hour is to reduce downtime for backups) with efficient and user-friendly backup solutions. The product also helps enterprises conserve and use bandwidth efficiently. All this is done without compromising on a very important factor-backup performance.

How do I signup for a free trial?

To sign up for a free trial, please click on the 'Sign Up link'.  You will be taken to a page where you need to enter the required details. Choose the '5 GB Free Trial' option while selecting the account plan type here. On successfully submitting the required details, your free trial account will be created. You can now download the IBackup Professional client and try the product free for 15 days.

All data stored on our IBackup Professional servers is encrypted using a secure key mechanism with a user supplied password known only to the end user. This uses industry standard AES 256-bit encryption* on storage Microsoft Crypto API algorithms ideally suited for higher security needs of Financial, Healthcare and Government organizations.

WARNING: Please note that IBackup Professional DOES NOT store the user-supplied password anywhere on our servers and therefore it is highly recommended that users· memorize the password, and also take a hard copy of the user-supplied password and archive it in a safe location. Without this encryption password, users will not be able to retrieve data.

This message is to notify users that IBackup Professional has already been installed on another computer and is being used with the same username as what you have entered on this machine to login. IBackup Professional client software works with a single username on one computer for logins and does not recommend multiple logins with the same username on multiple machines to avoid any sort of data integrity issues.

The only exception is in case of a system crash etc. on this machine, then IBackup Professional client users can click on Register button to register the software on this particular machine.

IBackup Professional can help you achieve your goal for an HIPAA compliant Data Backup and Disaster Recovery Solution. For more information, please visit IBackup Professional HIPAA compliance page.

Should you encounter a message during login to IBackup Professional as under:

"IBackup Professional encountered a critical exception due to which it could not continue. Some possible reasons might include:

1. Your operating system may not support the level of encryption (128-bit) required for IBackup Professional.
2. Your operating system maybe running a lower version of Internet explorer (<6). We recommend you to upgrade it to Internet explorer 6 or higher." then

The problem you are facing is related to the fact that you are running IBackup professional client with a version of Windows 2000 that does not support high level encryption (RC4 CryptoAPI). In order to run the IBackup Professional client, please download the high encryption pack support available from Microsoft's website at this link:

http://www.microsoft.com/windows2000/downloads/recommended/encryption/

Please note that this is applicable only to those users who are running Windows 2000 without SP2 or higher. SP2 for Windows 2000 usually upgrades the encryption pack to support high levels of encryption such as those used by IBackup Professional.

For majority of users, backing up of data on mapped drives is no different from backing up of data on local disks. For those who have opted for 'NT Service' mode of install for IBackup Professional, they might want to review the following guidelines:

The Mapped drive you have created would be available under the 'Backup' tab pane view of the IBackup Professional client application.

Here, you need to check the required files/ folders to be backed up from the mapped drive.

Then, please select the 'Mapped Drive Setup' option from 'Option' menu and the following Mapped Drive Setup screen appears

Please enter the username/password for the mapped drive that you have selected.

Press ‘Save’ button to save the settings.

Schedule the backup job.

Yes. You can schedule the backup of mapped drives as per your chosen schedule i.e. the desired date/time/frequency etc. and the scheduled backup of those mapped drives should commence just like any other conventional scheduled backup job.

By default the application uses maximum bandwidth. This will affect the performance of other Internet applications especially when you have large scheduled backup jobs that are scheduled during your working hours. To circumvent this, users can reduce the application bandwidth and access other Internet applications without any interruptions.

The 'Automatic Selection' feature helps you to automatically backup your most commonly used application data such as ‘Microsoft Outlook’, ‘Microsoft Outlook Express’, the ‘My documents’ folder, the ‘My Favorites’ folder etc.

By default, the ‘Automatic Selection’ wizard selects the list of 'most commonly used user data' and the 'most common application data types' that are to be backed up. You may select/deselect the required application types depending on your backup needs.

You may choose the 'Automatic Selection' option by clicking on the 'File selection wizard' menu item.

What are Additional Accounts?

Additional Accounts are accounts similar to any other regular IBackup Professional account. Any paid IBackup Professional subscriber can create Additional Accounts. Note that the charges for creating Additional Accounts will be billed to the same credit card used by the subscriber for registering with the main IBackup Professional account.

How can I create Additional Accounts?

To create Additional Accounts, please login to your IBackup Professional account. Click on the 'Create Additional Account' link in the main page of your account. Fill in the required details and then click on the 'Create Account' button. You can view the Additional Accounts created by clicking on the 'View Addtional Accounts' link in the main page.

Is it possible for me to view the billing information related to the Additional Accounts?

Yes, you can. Please login to your IBackup Professional account. In the main page of your account, click on the `Billing Report' link. In the `IBackup Professional Account Receipt/Transaction Summary' page that appears, click on the link, `View Additional Accounts Transaction,' to view the billing information related to your Additional Accounts.

How can I group the additional accounts?

Login to your IBackup Professional account. In the page that appears, click on the ‘View Additional Accounts’ link. In the page that follows, select the accounts you want to group and click on the 'Add to Group' button. In the next page, select a group from the ‘Select a preferred group’ list and then click on the ‘Submit’ button to finish the process.

You can also add accounts by creating a new group. To create a new group, enter a group name in the space provided under ‘Create a new group’, type in a name in the text box and click on the submit button. Then add accounts to the new group created.

Can I change a group or delete a group?

Yes, you can. To change the group for a particular account, select the account and click on the 'Change group' button. The account you have selected will be moved to a new group.

To delete a particular group, click on the ‘Delete’ link next to the group. This action will only delete the group and not the accounts in it.

What is IBackup Professional Web Client?

IBackup Professional Web Client is a utility which allows you to access your backed up contents via a web browser. This feature is very useful for users who are on the move and wish to access their data quickly using Internet connection available at airports etc. 

To access the backed up data, please go to http://www.ibackup.com/professional and login to your account. Click on the link to view the backed up data, provide the 'encryption pass phrase' and click on 'Connect'. The IBackup Professional web interface will open, using which you can view your backed up data and restore the necessary files/ folders. 128-bit SSL is used for all communication for added security.

Can I view the backup/restore log information from the website?

Yes, you can. For this, first access the IBackup Professional website. Enter your User Name and Password to log on to your IBackup Professional account. After logging in, click on the link provided to view the Backup/Restore log information. Choose the required criteria to generate a log.

Likewise, you can also view the log information of the backups scheduled in the last few days. For this, click on the link provided to view the summary of backups scheduled in the last few days.

There is also a provision to view the complete backup report of all the scheduled backups here.

Can I view the summary of backups scheduled for my additional accounts?

Yes, you can. For this, click on the 'View additional accounts' link. Now, click on the 'view' link of the corresponding additional account. The report containing the summary of backups scheduled in the last few days, for that respective account, will be displayed.

In the list of additional accounts, those accounts for which the backup has failed at least once in the last seven days will be highlighted with red hash mark. This will notify the user to take appropriate action.