Frequently Asked Questions for IBackup Professional. If you have questions not covered along side, please email us at support@ibackup.com.

Can I backup MS Exchange Server databases to my IBackup Professional account?
Shall I stop the running MS Exchange Server service to perform a backup operation?
After a successful completion of MS Exchange Server backup, I found a folder called ‘IBackupProfExchBackupset’ in my IBackup Professional account. What exactly is it?
Can I add or modify the files in the Exchange Backup folder ‘IBackupProfExchBackupset’?
What are the MS Exchange Server versions that the IBackup Professional application supports to backup or restore database files?
How secure is the data transferred while performing a backup or restore operation of MS Exchange Server database with IBackup Professional?
Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?
Can I remove the Exchange Backup folder ‘IBackupProfExchBackupset’ from my ‘local computer’ after the backup of MS Exchange Server database to my IBackup Professional account?
Is there any special settings or steps to be performed while doing a restore operation of MS Exchange Server with IBackup Professional?
How can I restore data back to the MS Exchange Server?
How do I restore emails using the ‘Exchange Server Restore’ option available with IBackup Professional?
Can I perform backups of MS Exchange Server related files using the ‘Open file Backup’ feature of IBackup Professional?
Does IBackup Professional support restore of MS Exchange Server Recovery Storage Group?

Can I perform backups of individual mailboxes (Brick-Level backups) with IBackup Professional?
Does the ‘Exchange Brick-Level Mailbox backup' using IBackup Professional require any Mailbox rights to be granted?
I am getting error messages like “The specified module could not be found”, “ActiveX component can't create object” etc, in the log file during an ‘Exchange Server Brick Level-Mailbox backup’ operation. Why?
Can I perform restore operations using the Exchange Brick Level-Mailbox backup method with IBackup Professional?
Does ‘Exchange Brick-Level Mailbox backup’ support full backup or recovery of MS Exchange Server database?
Do I need to install Microsoft Outlook to perform Exchange Brick-Level Mailbox backup with IBackup Professional?
Is there any need for additional or external storage volume for ‘Exchange Brick-Level Mailbox backup’?
I get a pop-up dialog box requesting authentication of mailboxes while performing the ‘Exchange Brick-Level Mailbox backup’. Why?
I am receiving an error message "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup. Why?

Can I backup MS Exchange Server databases to my IBackup Professional account?

Yes, you can. IBackup Professional 3.3.0 and higher allows you to perform secure and reliable backups of the MS Exchange Server databases to your IBackup Professional account using the advanced Application Programming Interface (API) technology.

Please visit the MS Exchange Server backup page of IBackup Professional for more details.

Shall I stop the running MS Exchange Server service to perform a backup operation?

No. You do not have to stop the running MS Exchange Server service to perform a backup operation. IBackup Professional is designed to perform an online backup of the MS Exchange Server database without interrupting running MS Exchange Server services.

After a successful completion of MS Exchange Server backup, I found a folder called ‘IBackupProfExchBackupset’ in my IBackup Professional account. What exactly is it?

‘IBackupProfExchBackupset’ is the Exchange backup folder that is created during the backup of MS Exchange Server databases using IBackup Professional. All your MS Exchange Server backup data will be stored in this folder.

Can I add or modify the files in the Exchange Backup folder ‘IBackupProfExchBackupset’?

No. It is not recommended to add or modify files in the Exchange Backup folder ‘IBackupProfExchBackupset’. Please note that if you modify files in this folder, it will affect your MS Exchange Server restore operations.

What are the MS Exchange Server versions that the IBackup Professional application support to backup or restore database files?

IBackup Professional 3.3.0 supports backups of ‘MS Exchange Server 2003’ and ‘MS Exchange Server 2000 with ‘Service Pack 3’.

How secure is the data transferred while performing a backup or restore operation of MS Exchange Server database with IBackup Professional?

IBackup Professional, by default, transfers data in an encrypted format using industry standard 128-bit Secure Socket Layer (SSL) encryption.

Can I select a shared or mapped drive as the destination for the MS Exchange Server backup?

No, you cannot select a shared or mapped drive as the destination for your MS Exchange Server backup.

Can I remove the Exchange Backup folder ‘IBackupProfExchBackupset’ from my ‘local computer’ after the backup of MS Exchange Server database to my IBackup Professional account?

Yes, you can remove the Exchange Backup folder ’IBackupProfExchBackupset’ from your ‘local computer’ after successful completion of the MS Exchange Server backup to your IBackup Professional account.

Is there any special settings or steps to be performed while doing a restore operation of MS Exchange Server with IBackup Professional?

It is highly recommended that only technically qualified persons perform the MS Exchange Server restore operation. A wrong or incorrect MS Exchange Server restore operation can result in irreversible damage to your MS Exchange Server files.

The following mandatory steps have to be performed before initiating the MS Exchange Server Restore operation.

Step 1
Start the MS Exchange System Manager from Start > Programs > Microsoft Exchange > System Manager.

Step 2
Right-click on the ‘Public Folder’ store/‘Mailbox’ stores that you need to restore and choose the ‘Dismount Store’ option.

Step 3
Right-click on the ‘Public Folder’ store/’Mailbox’ stores and choose the ‘Properties’ option.

Step 4
Select the 'Database' tab from 'Properties' and then enable the option 'This database can be overwritten by a restore'. Now, click 'Apply' followed by the 'OK' button to confirm the operation.

Perform the steps three and four (iii and iv) for all the databases that need to be restored.

Note: Once the steps mentioned above have been performed, it is recommended to close the ‘ MS Exchange System Manager’ before initiating the restore operation. Please note that the restore operation will overwrite the existing databases on the MS Exchange Server.

We strongly recommend you to take offline backup of MS Exchange Server databases that you need to restore before initiating the restore operation.

How can I restore data back to the MS Exchange Server?

You can restore data from your IBackup Professional account to the MS Exchange Server using the ‘Exchange Server Restore’ option of IBackup Professional. Please visit the MS Exchange Restore page to view the steps involved in restoring data back to the MS Exchange Server.

How do I restore emails using the ‘Exchange Server Restore’ option available with IBackup Professional?

You can restore emails using the ‘Exchange Server Restore’ option by performing the following steps:

Step 1
Start the MS Exchange System Manager from Start > Programs > Microsoft Exchange > System Manager.

Please note that even if you have to restore a single user mail, you must restore the complete ‘Mailbox’ store (Database), which is associated to that particular user. For example, If you have to restore a particular user's mails which as stored in the ‘First Storage Group/Mailbox Store’ then the complete ‘Mailbox’ store has to be restored.

Step 2
Right-click on the ‘Mailbox’ store that you need to restore and choose the ‘Dismount Store’ option.



Step 3
Right-click on the ‘Mailbox’ stores and choose the ‘Properties’ option.



Step 4
Select the 'Database' tab from 'Properties' and then enable the option 'This database can be overwritten by a restore'. Now, click 'Apply' followed by the 'OK' button to confirm the operation.



Once the above-mentioned steps have been performed, it is recommended to close the‘ MS Exchange System Manager’ before initiating the restore operation.

Step 5
Login to the IBackup Professional application, and choose ‘Advanced Backup’ > ‘Exchange Server’ > ‘Exchange Server Restore’ from the main menu.

Step 6
Select the 'Mailbox’ stores that you need to restore and specify the temporary location to run the ‘Hard Recovery’.



Step 7
Click on the 'Restore' button.

Please visit the Exchange Server Restore page for more information.

Can I perform backups of MS Exchange Server related files using the ‘Open file Backup’ feature of IBackup Professional?

Yes, you can. However, it is highly recommended that you use the separate features available with IBackup Professional for consistent backup of MS Exchange Server related files.

Does IBackup Professional support restore of MS Exchange Server Recovery Storage Group?

No, IBackup Professional performs backup/restore (crash recovery) of MS Exchange Server storage groups/databases (mailbox stores).

Can I perform backups of individual mailboxes (Brick-Level backups) with IBackup Professional?

Yes, you can backup an individual mailbox or multiple mailboxes using the ‘Exchange Brick-Level Mailbox Backup’ feature available with IBackup Professional 3.7.0 or higher. The ‘Exchange Brick-Level Mailbox Backup’ feature allows you to backup individual mailboxes present on the MS Exchange Server Store to your IBackup Professional account. The application backs up the contents of the selected mailbox (or mailboxes) or an individual email to a Personal Folder (.PST) file that can be accessed using Microsoft Outlook at any time.

Please note that this is not a method for the complete backup or recovery of the Exchange Server databases. In order to perform the complete Exchange Server database backup or recovery, you should use the ‘Exchange Server backup/restore’ feature of the IBackup Professional application.

Does the ‘Exchange Brick-Level Mailbox backup' using IBackup Professional require any Mailbox rights to be granted?

Yes, you have to ensure that appropriate Mailbox rights have been granted to perform the ‘Exchange Brick-Level Mailbox backup’ of selected mailbox or mailboxes using the IBackup Professional application.

I am getting error messages like “The specified module could not be found”, “ActiveX component can't create object” etc, in the log file during an ‘Exchange Server Brick Level-Mailbox backup’ operation. Why?

These error messages will appear if one of the components required to perform the ‘Exchange Brick-Level Mailbox backup’ might not have been properly installed. Please ensure that you have installed the IBackup Professional application correctly or please follow the steps given below to register the required component manually.

1.Choose Start.
2. Select ‘Run’.
3. Type “regsvr32” <IBackup Professional installation path>\”IBackupRedempDll.dll”

Can I perform restore operations using the Exchange Brick Level-Mailbox backup method with IBackup Professional?

No, you can’t. It is not recommended to perform Exchange Server Brick level restore, as it may bring inconsistency to the existing Exchange Server architecture. Therefore, IBackup Professional ‘Exchange Brick-Level Mailbox backup’ enables users to access backed up mailbox contents (.PST files) using the Microsoft Outlook application.

Does ‘Exchange Brick-Level Mailbox backup’ support full backup or recovery of MS Exchange Server database?

No, IBackup Professional ‘Exchange Brick-Level Mailbox backup’ is designed to only perform backup of individual mailboxes for the selected mailbox stores and it is not a method for complete backup or recovery of MS Exchange Server database. In order to perform complete Exchange database backup for Exchange recovery you should use the ‘Exchange Server backup/restore’ feature of IBackup Professional.

Do I need to install Microsoft Outlook to perform Exchange Brick-Level Mailbox backup with IBackup Professional?

No, IBackup Professional ‘Exchange Brick-Level Mailbox backup’ does not require Microsoft Outlook installed on your computer.

Is there any need for additional or external storage volume for ‘Exchange Brick-Level Mailbox backup’?

No, you do not require additional or external storage volume for doing ‘Exchange Brick-Level Mailbox backup’ using IBackup Professional. Please ensure that the ‘temporary’ location you select while scheduling the ‘Exchange Brick-Level Mailbox backup’ has enough free disk space to hold the selected mailbox items during the backup.

I get a pop-up dialog box requesting authentication of mailboxes while performing the ‘Exchange Brick-Level Mailbox backup’. Why?

This may happen if you have not granted the required privileges for the mailboxes that you wish to backup. Please ensure that appropriate Mailbox rights have been granted to perform the ‘Exchange Brick-Level Mailbox backup’ of selected mailbox or mailboxes using IBackup Professional.

I am receiving an error message "Error in IMsgServiceAdmin::ConfigureMsgService: MAPI_E_NETWORK_ERROR" during Brick level backup. Why?

The error message 'MAPI_E_NETWORK_ERROR' may occur during Brick level backup in case if the default account used to run services is the local service account that does not have any network access rights. In order to resolve this issue, please run the service under a domain account.