Frequently Asked Questions for IBackup Professional. If you have questions not covered along side, please e-mail us at support@ibackup.com.

How do I create a backup list to backup?
How do I edit a backup list?
How do I perform an interactive backup?
How do I perform a scheduled backup?
How do I delete my backup set data?
Can I backup open files with IBackup Professional?
How can I disable the Open file Backup feature?
I am not able to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates the file may be in use, Why?

How do I create a backup list to backup?

Once you login to IBackup Professional with your username and password, IBackup Professional client will display two control tabs namely ‘Backup’ and ‘Restore’. Please go to the Backup tab and simply check mark the files/folders you wish to backup. You may view the selected files/folders in the 'Contents of my backupset' panel.

How do I edit a backup list?

You can edit the backup list by selecting/deselecting file(s)/folder(s)/drive(s) from ‘My Selection’ available under ‘Backup’ tab. File(s)/folder(s)/drive(s) can be added and removed to the existing backup list by selecting and deselecting the required item. Selected backup folders/drives can be viewed in the 'contents of my backupset' panel.

How do I perform an interactive backup?

Select the required file(s)/folder(s)/drive(s) for backup, click on the ‘Backup Now’ button to start the backup process in an interactive mode.

How do I perform a scheduled backup?

Select the required file(s)/folder(s)/drive(s) for backup, click ‘Schedule Backup’ button to perform scheduled backup for the desired date/time.

You may schedule the Backup in the following ways:

• No Backup schedule
• Use Recommended Backup Time
• Use Custom Backup Time
• Start the Backup Immediately

‘Use Recommended Backup Time’ option enables faster backups at off peak hours.
‘Use Custom Backup Time’ option allows users to schedule backup for a future date and time.
‘Start the Backup immediately’ option allows the user to take the backup immediately with the frequency ‘Once’. The backup jobs will start in few minutes

Select 'Frequency' from the drop-down box

Email notification: The user will receive a mail about the status of the scheduled backup.

Desktop notification: When the Desktop notification is checked, the user will be notified on desktop after completion of scheduled backup.

‘Send log extract’ and ‘Mail to’ options are enabled if ‘Notify on failure’ or ‘Notify always’ is selected.

Click ‘OK’ button to schedule the backup for future date and time.

How do I delete my backup set data?

You can execute this operation in the following ways:

1) Select 'Backup' tab
Click Preferences > Backup Options > Remove Backup set entries

2) Right-click on the file/folder/drive in the Backupset panel and choose 'Remove' option from the list item.

Can I backup open files with IBackup Professional?

Yes, you can backup open files using the Open file Backup feature available with IBackup Professional version 2.0.0 or higher. Note that this feature is available only for Windows XP and Windows 2003 servers and not for all Windows operating systems. The most common open files that can be backed up by using the Open file Backup feature are Outlook files (.pst), QuickBooks, Quicken, ACT, MS-Money, MS-Word, MS-Excel, MS-Access, MS FoxPro etc.

To use this feature, please select the option `Enable Open file Backup (available only for Windows XP and Windows 2003)’ in the `Preferences’-> 'Open file Backup' screen of IBackup Professional. Also, please ensure that the selected temporary location on the local computer for Open file Backup has sufficient free space to hold the open files during backup.

How can I disable the Open file Backup feature?

To disable the Open file Backup feature, click on the `'Open file Backup' option from the menu bar of IBackup Professional main screen and uncheck the `Enable Open file Backup (available only for Windows XP and Windows 2003)’ option.

I am not able to open my Outlook email client during the backup of my Outlook pst files. I get an error that indicates the file may be in use, Why?

For Windows XP and Windows 2003 server machines, the above issue should not arise. However, for other Windows OS, the IBackup Professional agent might lock your outlook email client to perform a successful backup of your outlook open files.

Please note that you should close your MS Outlook email client before initiating a backup operation for all Windows OS other than Windows XP and Windows 2003 server where open file backup is supported.