| |
|
| |
|
| |
If I perform frequent backups, would I end up using my quota quickly? |
| |
IBackup for Mac deploys an intelligent incremental backup system where changes to contents of the backup set are sent to the IBackup for Mac servers. Thus, if data has been removed/deleted/reduced, the space used in the account reduces. You would always see the most recent copy of the data backed up to your account. This, in turn, determines the quota used.
Also, note that the daily Snapshots related storage (that stores your account status as of previous days) are not accounted for when computing your Quota Used.
|
| |
 |
| |
|
| |
Does IBackup for Mac support files larger than 2 GB? |
| |
Yes. IBackup for Mac has been tested to transfer files both ways (backup and restore) for sizes up to 6 GB.
|
|
|
| |
|
| |
I have received a quota overuse email. What should I do? |
| |
You have two options in case you have exceeded the allocated space in your account. The first is to upgrade your account. For this, follow the steps listed below.
Login to your IBackup account with your username/password via the browser (at http://www. ibackup.com). Click My Profile under Account Maintenance. Your current profile is displayed. Now, upgrade to a different subscription plan by clicking the Upgrade Account link.
The second option is to reduce the storage in your account to bring it in line with your current quota. You can check your data by logging in through the browser (at http://www.ibackup.com) or via the IBackup for Mac application. Here, you have an option to delete files. Just select the files/folders that you want to delete and click the 'Delete' icon. If the folder is big, the process may take some time. In case the operation fails in the first go, try again. |
| |
|
| |
|
| |
I have deleted some unwanted files/folders from my IBackup for Mac account, yet the 'Quota Used' remains unchanged. Why? |
| |
The Quota Used information is not displayed in real time. It is computed on a periodical basis. If you want to know the latest used quota information, click the Recalculate button. It computes and displays the most recent Quota Used information. For accounts with large number of files, the process of real-time Quota Used recalculation may take a while.
|
| |
|
| |
|
| |
|
| |
How do I view my log files using IBackup for Mac? |
| |
To view logs, from the menu bar, go to Log > Session Log. On clicking it, a screen is displayed that lists your backup and restore sessions. Click on an entry to view the details of the job. Alternately, click the Session Log icon on the toolbar.
To see logs of all your interactive backup and restore operations, from the menu bar, go to Log > Interactive Log.
|
| |
|
| |
|
| |
|
| |
Does IBackup work on Intel Mac? |
| |
Yes. IBackup for Mac is a universal binary and works on Power PC (PPC) and Intel Mac.
|
| |
|
| |
|
| |
How do I access my IBackup for Mac account through the Internet? |
| |
Login to your account at www.ibackup.com by entering your username/email id and password.
|
| |
|
| |
|
| |
|
| |
The IBackup for Mac application has not backed up some files inside the bundle/file package. Why?
This could be because the files are Mac OS X files or hidden or the file names contain special characters. We recommend that you compress (zip) the entire bundle/file package and try backup. |
| |
|
| |
|
| |
How do I perform Interactive backup? |
| |
You can perform interactive data backup by selecting the files/folders (from My Files view) and clicking the Backup Now button.
|
| |
|
| |
|
| |
|
| |
How do I schedule backups using IBackup for Mac? |
| |
To schedule backups using IBackup for Mac, follow the steps listed below:
1. Select the files/folders from the left-hand pane of the application.
2. Click the Schedule Backup button.
3. A screen is displayed from where you can set the frequency, date and time for backup.
4. You can also opt to receive email and/or desktop notifications on completion of the backup operation.
5. Click the Update button to commit your selection.
|
| |
|
| |
|
| |
|
| |
What is meant by Incremental backup? |
| |
Incremental backup is a default feature. The IBackup for Mac application transfers only the modified portions of a file are backed up, thus conserving bandwidth and ensuring quick backups. |
| |
|
| |
|
| |
Is it possible to receive email notifications on the status of my backup jobs? |
| |
Yes. If you select the email notification option, you would receive emails on the status of your scheduled backups. |
| |
|
| |
|
| |
Is there a single button backup option? |
| |
Yes. Click the IBackup for Mac status item on the menu bar and select the Backup Now option.
Note: This feature works only if you have defined the backup set and logged into the application at least once.
|
| |
|
| |
|
| |
|
| |
Does IBackup for Mac offer encryption on data transmission? |
| |
Yes. IBackup for Mac offers 128-bit SSL encryption during data transmission.
|
| |
|
| |
|
| |
Can I backup data from multiple computers to my IBackup for Mac account? |
| |
Yes. However, ensure that there is no intermingling of data and the files/folders from different computers have unique names.
|
| |
|
| |
|
| |
What does IBackup for Mac do if the Internet connection is interrupted during a backup session? |
| |
IBackup for Mac tries to resume backups from the file at which there was an interruption. If partial transfers have taken place prior to the interruption, the backups resume from that point.
|
| |
|
| |
|
| |
When will IBackup for Mac resume the session if it has missed one (e.g. The computer has been abruptly turned off) or interrupted? |
| |
IBackup for Mac performs scheduled backup jobs at the next transfer time, as per the schedule.
|
| |
|
| |
|
| |
I have lost a file, which was probably backed up four days back from my desktop. Is there a way to restore the file? |
| |
You can restore files that were backed up earlier using the Snapshots feature. If you recall the name of the folder in which the file was stored, then try and navigate to the file/folder starting from folder nightly.3. This could contain the data that you backed up four days ago. If not, try nightly.4. Once you locate the file, simply restore it. (IBackup for Mac does not have the concept of separate full and incremental backup files, as the latter are directly written on top of the full backup).
|
| |
|
| |
|
| |
|
| |
How do I restore files/folders from my IBackup for Mac account to the local machine? |
| |
Select the files/folders that you need to restore from your IBackup for Mac account to your local machine. Click the Restore button. A screen Where to Restore is displayed using which you can specify the path.
Note: Files/folders restored to their original location are overwritten (if they already exist).
|
| |
|
| |
|
| |
How do I view the status of my scheduled backups? |
| |
The status of your scheduled backups can be viewed using the IBackup Monitor status item on the system menu bar.
Click View Log to see the log files of the recent sessions.
|
| |
|
| |
|
| |
How do I schedule backups on weekdays? |
| |
Set the Frequency to Weekdays (Mon-Fri) from the drop-down list in the scheduler, for the scheduled job that is being set up.
|
| |
|
| |
|
| |
Can I use IBackup for Mac to schedule full and incremental backups on specific days? How do I see previous versions of my data? |
| |
IBackup for Mac does not have the conventional concept of full and incremental backups. Every backup is basically a full backup with an incremental effect. Unlike the conventional concept of 'incremental backup' where modified data is stored separately from full backup.
IBackup for Mac overwrites the full backup with the modifications made to it during backup. In other words, you have 'full backup' results each time. This helps in fast restores when needed.
IBackup for Mac uses advanced patching technology to determine the changed data at source and apply only the modified blocks on to the data at IBackup for Mac. Hence, no efficiency is lost due to IBackup for Mac's methodology of updating full backups directly every time. |
| |
|
| |
|
| |
One of the two IBackup for Mac accounts I hold has expired. I had scheduled backup/restore jobs to/from both the accounts. I want to delete the same from the account that has expired, while retaining the jobs for the other account. Is this possible? |
| |
Yes, you can delete the scheduled backup/restore jobs using the 'Manage all the Scheduled Jobs' feature in IBackup for Mac.
Click the IBMonitor status item on the system menu bar and select Manage all the Scheduled Jobs. Select the scheduled backup jobs from the list shown in the Manage all the Scheduled jobs main screen and click Delete.
|
| |
|
| |
|
| |
What are Snapshots? |
| |
IBackup for Mac allows historical view of data by way of its Snapshots technology. They are useful in case you accidentally delete files stored in your account and want them to be restored to your local machine.
The available daily Snapshots have been set to 10 (This may change without notice). The additional storage requirements for Snapshots have no impact on your account quota usage.
Once you click the 'Snapshot' icon, you can see files stored in your IBackup for Mac account during the previous days under newly created directories with appropriate names. The backup directories have meaningful names with date, nightly.* or weekly.* extensions.
nightly.0 extension refers to the most recent Snapshot.
nightly.1 extension refers to the Snapshot that is a day older vis-à-vis the most recent Snapshot.
nightly.2 extension refers to the Snapshot that is two days older vis-à-vis the most recent Snapshot.
You can restore the files which you need from these directories just as you would, for any file or directory.
Note: Click Snapshots icon to view the earlier version of data and click again to hide the same. |
| |
|
| |
|
| |
How do I configure Snapshots using IBackup for Mac application? |
| |
To enable the Snapshots, click the Snapshots icon on the toolbar or from the application menu, go to IBackup for Mac > Preferences. From the screen that is displayed, select Show Snapshots.
|
| |
|
| |
|
| |
|
| |
I have lost a file, which was probably backed up four days ago from my desktop. How do I restore it? |
| |
You can restore files that were backed up earlier using Snapshots that are point-in-time images of your data.
If you recall the folder where the file was kept, then try and navigate to the file/folder, starting from the folder nightly.3. This may contain the data that you backed up four days ago. If not, try nightly.4. Once you find the right file, simply restore it.
|
| |
|
| |
|
| |
I am not receiving an email notification for my scheduled backup(s). Why? |
| |
Ensure that After Backup send an email notification to option is selected.
Also, email notifications from IBackup for Mac might be mistakenly getting filtered out as Spam and reaching your Spam/Bulk mail folder of your mailbox. Ensure that your computer does not go into lock/logoff mode so that the scheduled backups take place without fail and email notifications are sent to you. For confirmation of the backup operation, view the logs for interactive as well as scheduled backups from the Log menu > Session Log /Interactive Log from the application.
|
| |
|
| |
|
| |
How can I perform immediate backup without signing into the application? |
| |
You can backup data by clicking the Backup Now option without signing into the application. Click the 'IBMonitor' status item on the system menu bar and click Backup Now. This will immediately execute backups for the backup set, provided you have created one and logged into the application at least once before.
|
| |
|
| |
|
| |
|
| |
My backups are not being executed on some days. Why? |
| |
It is possible that you have set the frequency of scheduled backups as Weekdays. Thus, data is not getting backed up on weekends.
Also, ensure that your computer does not go to lock/logoff mode so that the scheduled backups take place without fail. If the issue persists, contact IBackup for Mac Technical Support for assistance.
|
| |
|
| |
|
| |
|
IBackup for Mac 
