Frequently Asked Questions

Login to your online backup account through the browser and go to 'My Profile' section under Account Maintenance. Here you can change the password and other account information.

If you have forgotten your password, fill in the following information and submit the form at forgot password page. A URL link will be sent to the email address that is on record for your account. On clicking the link, your password will be reset to a new one, which will be sent to your email address on record.

Login to your account through the browser and go to 'My Profile' section under 'Account Maintenance'. Enter the new email address in the specified field and click on 'Save Changes'.

If you are already a subscribed member and you need more space and wish to upgrade your account:

1. Login to IBackup using your username/password
2. Go to ‘My Profile’ under Account Maintenance. Your current profile will be displayed and you can upgrade to a different subscription plan by clicking on the ‘Upgrade Account’ link.

You may also download and fax or mail the Subscription Form

Login to your online storage/backup account through a browser, go to 'My Profile' under Account Maintenance, click on 'Edit Credit card' to update credit card information.

IBackup is probably one of the very few web based services that allows for easy cancellation! In addition, if you have enrolled for a monthly plan, you even get a refund for the remainder of the month on a pro-rated basis. There are no refunds issued for an yearly subscription account.

To cancel your account, Login to your IBackup account through the browser, Go to 'My Profile' under Account Maintenance and click on 'Cancel Account'. Complete the cancelation form. You will receive an email confirming cancelation of your account.

Login to your account through the browser, Go to 'My Profile' under Account Maintenance and click on 'Upgrade Account'. This will take you to a page where different storage plans will be displayed. You can choose any storage plan that you can downgrade to.