If you are behind a firewall and IDrivePlus does not connect, the connection error is probably to do with the firewall settings. Please ensure the firewall your are using allows access to IP "64.14.192.230" for proper IDrive Plus functioning.

Please note that you may need to adjust your firewall settings to allow access to the ports 139 TCP to make IDrive Plus function properly.

If you are using ZoneAlarm, follow these steps:

1. Open the main window of ZoneAlarm and select the Security tab.
2. Click the Advanced button.
3. Click the Add button and select IP Address.
4. Enter "64.14.192.230" as the IP Address and "IDrive" as description.

You may also visit the IDrive page's for troubleshooting tips and more information about IDrive.

These Files are temporary files created by the system which gets deleted after sometime.

You may have disabled cookies in your browser. In order to use IBackup, please enable cookies on your browser. If you are using Internet Explorer, you may go to Tools->Internet Options->Security, click on the button "Custom Level ..." and enable cookies under the section "Cookies".

The IBackup Partner Program is for authorized resellers of Backup's product and services. We welcome companies that meet the requirements of our program and are committed to reselling IBackup’s products and services. For details please follow the link: http://www.ibackup.com/ibwin/newibackup/partner_new.htm

C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

Your outlook has to be closed before backing up the 'outlook.pst' file.

You can view this information by logging into your online backup account, select 'My Profile' section and then click on 'Transaction Summary'.

Cable based Internet connections usually offer high download speeds and lower
upload speeds, and the difference between the two could be as high as 10 times.
A typical example could be an upload speed of 150Kb/sec, and a download speed of 1.5Mb/sec. While the IBackup application would usually run at speeds close to the maximum possible connection speed allowed. It may vary sometimes depending on Internet bottlenecks at various points in the connection.
You can achieve a significantly better performance using the IBackup For windows application for your backups, with compression and incremental options enabled.

For Windows NT/2000 based servers, you may use IBackup for Windows with the
Services option to backup your data. You may even use third party backup applications such as Veritas Backup or Microsoft backup onto a file system on your local network, and then transfer it to IBackup, or backup directly to your IBackup account by network mapping your IBackup account using IDrive. For Unix based servers such as Redhat Linux you may use native FTP application such as gFTP to store data from your servers.

For desktops and laptops, IBackup for Windows standard version can be used, or a third party backup application such as Veritas or Microsoft backup can be used to backup onto the local computer, which can then be backed up directly onto IBackup account by mapping as a network drive using IDrive.

For department or enterprise wide backup system, you may combine the above mentioned methods and tools with IBackup's Sub-Accounts system for simplified management of data, billing and security.

If you have shared a file and would like to turn off the sharing on the file, simply rename the file to something else. All the url links generated earlier will not be able to download the shared file. You may achieve similar results with folder renaming as well.

Microsoft SQL Server, Oracle, Sybase as well as many other transaction
servers such as MS Exchange Server require special handling during backups. This is the case with any backup solution and is not specific to IBackup based Backup.

To properly backup these servers, you must either stop the appropriate Server process, perform the backup, and then restart the process (which may not be practical), or you may configure server to dump its databases to an on-disk backup file. Most of these database servers allow for dumping the database to an on-disk backup files. You need to refer to appropriate documentation on these servers to accomplish this. IBackup can then backup the on-disk file.

Another option is to use a third party plug-in to allow for backing up of open databases. IBackup has been tested to work well with 'Open File Manager' from StBernard Software. For details, please follow the link: http://www.stbernard.com/products/ofm/products_ofm.asp.

We are assuming a compression ratio of 1:3 which is sort of average. (i.e. a 500MB of un-compressed data will be compressed to about 170MB of compressed data). The compression ratio could be higher or lower depending on the type of files transferred. A text file or an Access database could have a compression ration as high as 8:1 or a multi-media file, which is usually compressed by design to begin with, might have no impact with the IBackup's compression. So the above estimates could vary significantly, based on the type of files you may be transferring.

Note: These estimates are for the first transfer, since incremental backups are usually significantly less time consuming, but differ greatly on the changes to the file system, and so can not provide estimates on the same.

Most of IBackup's browser based features are compatible with Internet Explorer 4.0 and higher. However certain features including address book will require Internet Explorer Version 5.5 and higher. Certain versions of Netscape browser may affect IBackup's upload screen display. Recommended Netscape versions are 6.0 and higher.