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| How do I change my password ? I forgot my password. How do I retrieve it ? How do I change my e-mail address? How do I purchase more storage space ? How do I update my credit card information ? How do I cancel my subscription ? How do I downgrade my account? |
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| How do I change my password ? | |
Login to your online backup account through the browser, go to 'My Profile' section under Account Maintenance, there you should be able to change password and other account information. |
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| I forgot my password. How do I retrieve it ? | |
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| How do I change my e-mail address ? | |
Login to your account through the browser, go to 'My Profile' section, and enter your new e-mail address in the field and click on 'Save Changes'. |
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| How do I purchase more storage space ? | |
If you are already a subscribed member and you need more space and wish to upgrade your account: 1. Login to
IBackup using your username/password You may also download and fax or mail the Subscription Form |
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| How do I update my credit card information ? | |
Login to your online storage/backup account through a browser, go to 'My Profile' under Account Maintenance, click on 'Edit Creditcard' to update credit card information.. |
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| How do I cancel my subscription ? | |
IBackup is probably one of the very few web based services that allows for easy cancellation! In addition, if you have enrolled for a monthly plan, you even get a refund for the remainder of the month on a pro-rated basis. There are no refunds issued for an yearly subscription account. We are confident of our level of service and our product, and we have no hesitancy in posting cancellation procedures in the first segment of the FAQ. To cancel your account, complete this Cancellation Form. You will receive an email with instructions to confirm cancellation of your account. |
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| How do I downgrade my account? | |
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