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Home Company Signup Security Terms Support FAQ

Welcome to the IBackup Online Help Desk!

We have a variety of services available to help you with questions regarding our service. Extensive support is available to all users.

The fastest way to find hundreds of answers to your technical questions is to search our online Knowledge Base, which is located at our FAQ. Inquiries are handled in the order in which they are received and we do our best to reply promptly during regular business hours.


For Account Cancellation: Click here for account cancellation

For Sales and Billing Support Only: 1-800-949-3555 ext 114 (Monday thru Friday, 9-00 AM to 5-00 PM PST) from within USA or 1-818-594-5972 ext 114 from outside USA. You may also use the form below to send us your billing inquiries, or use the Live Chat Support (Available for most part of 24 * 7). If you are unable to reach this line for any reason, please try the Technical Support Line for Sales/Billing Support.

For Technical Support:  1-800-949-3555 ext 117 (Monday thru Friday,  6-00 AM to 6-00 PM PST) from within USA or 1-818-594-5972 ext 117 from outside USA , or complete the form below.  You may also use the Live Chat Support ( Available for most part of 24 * 7). Email support is available for most part of 24 * 7. If you are unable to reach this line for any reason, please try the Sales/Billing line for Technical Support.
 

 Technical Support Request/Feedback Form
 

Operating System

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Connection Type  
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IBackup Username E-Mail address
IBackup Program Used  
 
If we cannot answer your technical questions by E-mail, a technical support person may contact you by phone to assist you
Contact Phone Number
Description of the Problem/Questions/Comments
 
 
   
If you have a technical problem with your IBackup online storage and online backup account or IBackup software, please complete this form in order for us to assist you better
   

If you have screenshots or other log files describing the problem, please send them to us at
support@ibackup.com
   
 
 
 
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