These are temporary files created by the system which will get deleted after sometime.

I am having trouble logging in. After logging, a message “session ended  login again”  is displayed. What could be the reason?

You may have disabled cookies in your browser. In order to use IBackup, please enable cookies on your browser. If you are using Internet Explorer, you may go to Tools->Internet Options->Security, click on the button "Custom Level ..." and enable cookies under the section "Cookies".

You may achieve this by using the 'Automatic Selection' feature. The 'Automatic Selection' is a new feature introduced in IBackup for Windows version 9.x. By default, the 'Automatic Selection' wizard selects the list of the 'most common application data types' and 'most commonly used user data' such as 'Microsoft Outlook', 'Microsoft Outlook Express', 'Microsoft Outlook Address Book' etc that needs to be backed up.

You can choose the 'Automatic Selection' option from the main menu `Backup-Restore' > 'Automatic Selection'.

Or alternately you may access the same by choosing the option under the main toolbar: Wizards > 'Automatic Selection'.

You can view this information by logging into your online backup account. Browse to 'My Profile' section here and click on 'Transaction Summary'.

Why are online backups using cable Internet connections seem to be slow compared to downloads?

Cable based Internet connections usually offer high download speeds and lower upload speeds, and the difference between the two could be as high as 10 times. A typical example could be an upload speed of 150Kb/sec, and a download speed of 1.5Mb/sec. While the IBackup application would usually run at speeds close to the maximum possible speed allowed by the Internet connection, it may vary sometimes depending on Internet bottlenecks at various points in the connection.

You can achieve a significantly better performance using the IBackup for Windows application for your backups due to compressed and incremental backups.

DSL/Cable connections vary significantly with different speeds for uploads and downloads. Usually you should be able to get near peak capacity of your DSL/Cable connection for IBackup uploads and downloads. Please test your upload and download speeds using this link and verify it against IBackup's transfer rates. Please note the test results using DSL reports link are in Kilobits(Kb), and not in Kilobytes(KB). You can compute KB by dividing Kilobits by 8.

http://www.dslreports.com/speed

IBackup offers many different ways and means for online storage and data access. Depending on your storage and platform, you may choose the right application for your needs.

For Windows NT/2000 based servers, you may use IBackup for Windows with the Services option to backup your data. You may even use third party backup applications such as Microsoft backup onto a file system on your local network, and then transfer it to IBackup, or backup directly to your IBackup account by network mapping your IBackup account using IDrive. For Unix based servers such as Redhat Linux you may use native FTP application such as gFTP to store data from your servers.

For desktops and laptops, IBackup for Windows standard version can be used, or a third party backup application such as Microsoft backup can be used to backup onto the local computer, which can then be backed up directly onto IBackup account by mapping as a network drive using IDrive.

For department or enterprise wide backup system, you may combine the above mentioned methods and tools with IBackup's Sub-Accounts system for simplified management of data, billing and security.

The best way to accomplish backups from multiple computers is through use of Sub-Accounts. This will prevent any 'clashing' of folder/file names between multiple computers and overwriting problems. Simply create 5 sub-accounts, and have each computer run a backup of 'My Documents' separately using IBackup for Windows application.Your data from individual PCs will be segregated, while you still maintain one single billing and admin account.

IBackup account usernames cannot be changed. Changing sub-account usernames is easy. Simply delete the sub-accounts (please note this will not delete the data) from the sub-accounts edit screen and create the new ones with appropriate folder mapping using advanced option.

IBackup can be used to backup your entire PC and then restore this data on to another PC but there are certain things you should be aware of.

1. IBackup is recommended for backing up of data files and not system files. Also some of the system files could be open which might cause the online backups of system files to be unreliable.

2. You need to make sure that the files you intended for backup are actually backed up successfully after the completion of backup process.

3. The most recommended application for backing up and restoring entire PC is IBackup for Windows.

Yes, you can turn off the sharing links provided to your remote users. This option can be found in the File/Folder section of Web-manager wherein you can check the files/folders shared and click on the unshare file/folder to disable the shared url links.

This will result in transfer errors. If you change your password, please make sure that you reschedule your backups with the changed password information.

IBackup uses Flash for animated interactive demos for the products. Flash plug-in is a default plug-in with the latest versions of all browsers. If this problem occurs, chances are that your browser does not have Flash plug-in.

You can download the plug-in from
http://www.adobe.com/shockwave/download/triggerpages_mmcom/flash.html

This is a freeware and will take less than a minute for installation from a standard 56K line.

The time taken for online backups of your data depends on the speed of your Internet connection. If you are doing backups, then the upload speed will be more important than the download speed.

Please note that we are assuming an average compression ratio of 1:3 for the data (i.e. a 500 MB of un-compressed data will be compressed to about 170 MB of data). The compression ratio could be higher or lower depending on the type of files transferred. A text file or an Access database could have a compression ratio as high as 8:1 or a multimedia file, which is usually compressed by design to begin with, might have no impact with the IBackup's compression. So the time taken to transfer files could vary significantly, based on the type of files you transfer.

IBackup for Windows displays date and time in Greenwich Mean Time (GMT) for the backed up files on the backup space.

To get the exact quota used for your IBackup account:

1.Login to your IBackup account through the website (www.ibackup.com)
2.Press the "recalculate" button to update your used quota.

This will provide up-to-the-minute information on the storage space used.

A simple utility called Proxy Settings Reader can get you the details of your machine's Internet settings. This utility reads the settings of your Internet Explorer and displays the same which is your current proxy settings. Click on the link below to download Proxy Settings Reader. The whole download may just take a couple of seconds as this is a mere 24KB exe file.

Download Proxy Settings Reader

What are the minimum browser requirements or browser versions  required to access IBackup?

Most of IBackup's browser based features are compatible with Internet Explorer 4.0 and higher. However certain features including address book will require Internet Explorer Version 5.5 and higher. Certain versions of Netscape browser may affect IBackup's upload screen display. Recommended Netscape versions are 6.0 and higher.

To transfer entire folders without having to download any of the applications of IBackup, we recommend you to use WebFolders.

WebFolders is one of the methods to drag/drop and cut-n-paste files between your PC and your IBackup account. It is highly recommended for corporate environments due to its firewall friendliness and full 128 bit SSL. For more details, please click on Web Folders.

IBackup for Windows provides easy selection for the critical user data such as Quicken, QuickBooks etc. You may use IBackup for Windows ‘Automatic Selection’ wizard to schedule the backup of your Quicken/ QuickBooks data easily.

Once you have selected the Quicken/ QuickBooks entries from the 'Automatic Selection' wizard, please click on the 'Apply' button to commit your selection. Now you will be taken back to the main screen where you will see a single icon with the name 'Automatic Selection' at the very top of your 'Default Backup set' list. To schedule the same, click on the ‘Schedule’ button, which is available at the bottom of the main screen.

IBackup now supports files larger than 2GB. IBackup for Windows has been tested to transfer files both ways for files of size up to 6GB. While the transfers are accurate and have been tested up to 6GB, size information displayed for files greater than 4GB may be incorrect via IBackup for Windows. You can get accurate size information via Web-Manager. Support limits for large files by other applications may vary.

We need to have our shared files set up so that if a document is being accessed from one location, a message or warning will prompt the other location if the same document is being accessed at the same time. Is this possible?

Yes, you can do this by enabling Lock/Unlock feature from Web-Manager at the Preferences under the Account Maintenance section. Locking functionality enables you to lock the files/folders as a real time notification to other users in collaboration with you to let them know of the status of the file and if the file is currently reserved for modification. The user who is modifying the document should 'Lock the file'. Other users will see that it is locked with an icon for folders and for files respectively.

You have two options. One is to upgrade your account to accommodate the extra storage. To upgrade your account please follow the steps below.

1. Login to IBackup using your username/password via browser (at http://www.ibackup.com).

2. After login, Click on 'My Profile' under Account Maintenance. Your current profile will be displayed and you can upgrade to a different subscription plan by clicking on 'Upgrade Account' link.

The second option is to reduce the storage in your account to bring it in line with your current quota.

You can check your data by logging in via browser (at http://www.ibackup.com) or via IBackup for Windows application.

You have options to 'delete' files. To delete, simply check the files and folders you want to delete, and click on 'delete' icon. If it is a large folder, deletion process may take some time. Please be patient. If delete is not successful, you may try the delete operation again.

Download or restore the .pst files to a specific folder on your local computer from your IBackup account. Start Microsoft Outlook application. Click 'File' on menu and select 'Import and Export'. Choose 'Import from another program or file' and click 'Next'. Choose 'Personal Folder File (.pst)' and click 'Next'. Browse the directories to select the .pst file that you have downloaded from your IBackup account and click 'Next'. Highlight the folder that you would like to import. Select the option 'Import items into the same folder' and choose 'Personal Folders'. Click 'Finish'.

When I try to import my Outlook.pst file, I get an error message stating that this file is not a personal folders file?

Such an error normally occurs when the Microsoft Outlook application was open during backup and chances are that some portions of the file may not have been backed up correctly. To repair the Outlook. pst file restored from your IBackup Account, please run the Microsoft Inbox repair tool. Information on this tool is provided on the link below for outlook 2003. For other platforms, similar tools may be available.

http://office.microsoft.com/en-us/assistance/HP010210641033.aspx

After the repair is complete, please try and import the file to your Outlook application again.

Before I login via browser, the site does not show pad-lock related to SSL encryption. Is my login secure?

Once you enter your username/password, subsequent communication is via 128 bit SSL including the username/password portion, and others cannot view the information as clear text. You should also see the pad-lock sign once you login. But when you just navigate to http://www.ibackup.com, the site is not secure as with almost any site on simple navigation.

The IBackup applications and data are hosted at multiple world-class data center locations including El Segundo CA, Fremont CA, Newark NJ, London UK among others. The Data Centers provide the physical environment necessary to keep the servers up and running 24 hours a day, 7 days a week. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.

Yes, you can estimate the time required to backup your data by making use of the ‘Upload Estimator’ utility given below.

Note: The upload time listed above is just an estimate, as your Internet connection speed will depend upon the traffic on your network and its performance. Also all these time estimates are for the first time transfer of data. Since incremental backups significantly consumes less time, but differ greatly on the changes to the file system, we cannot provide exact estimates on the same.