Credit Card Issues
 
 
My Credit card was not accepted, what could be the reason ?
How do I fax a subscription form to IBackup ?
Can I pay for my IBackup subscription by check ?

How can I pay the pending charges in my IBackup account when I change my Credit card to a new one ?
 



















   
  My Credit card was not accepted, what could be the reason ?
 


This problem may arise while subscribing for your online storage/backup account with IBackup for any of the following reasons:

  • Please check whether the credit card number and expiration date you have provided are accurate.
    Note: MasterCard, Visa, American Express, Discover and Diners Club cards accepted.

  • Please check whether you provided correct address information as on
    the records of your credit card.

  • The online authorization system may fail certain valid Credit cards
    outside US in the address verification test.
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  How do I fax a subscription form to IBackup ?
 


Please click on this link Subscription Form and fill the details required. Your order form will be generated and you can fax the same to the numbers given below.

Fax:
Toll Free within US and Canada 1-800-787-2595
From outside US and Canada 1-818-475-1986
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  Can I pay for my IBackup subscription by check ?
 


To pay for subscription by Check, Please click on this link Subscription Form. Minimum order value for check based payment is US$500 and is allowed for yearly plans.
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How can I pay the pending charges in my IBackup account when I change my Credit card to a new one ?
 


In the Edit Credit card section, please click on the 'Apply pending charges' link after changing your Credit card information. If you are not in Edit Credit card page, please click on 'My Profile' under Account Maintenance options when you login to Web-Manager. In the profile page click on 'Edit Credit card'. Then click on the 'Apply Pending Charges' link. The system will confirm your transaction status.
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