IBackup for Windows is an IBackup application that can perform interactive and scheduled backups of your critical files to your online backup account. It has easy to use windows native graphical user interface which allows you to transfer your files. You can even drag and drop your files to get it backed up or retrieved. First time users can use the automatic selection, restore and scheduler wizards to do the desired operation and know about all the features and options that IBackup for Windows provides.

IBackup for Windows is intelligent to transfer the modified portions of your files ensuring a quick backup with compression/ decompression on the fly. You can choose to receive email notification for your scheduled backups. You can keep the 'Mirror Path' option (default) to duplicate the entire source path for backups to avoid any overwriting possibilities for similar named files and folders, or choose "Relative Path” to maintain relative source paths for backups.

Click on the link to visit IBackup for Windows page and to download the application.

IBackup for Windows does an intelligent patching system where the changes are sent to the IBackup servers. Your account space usage will go up by the amount of changes. In fact, it may even reduce if your changed files are smaller.

You will always see the most recent backup copy on your account and your quota depends on your most recent data in your IBackup account. Your daily Snapshots* related storage that stores your account status as of previous days will not be charged to your account quota.

*Snapshots are point in time copies of user data at a system defined time. IBackup for Windows has the capability to display earlier copies of data based on available Snapshots. Available daily Snapshots have been set to 10. This may change without notice.

IBackup supports files larger than 2GB. IBackup for Windows has been tested to transfer files both ways for files of size up to 6GB. While the transfers are accurate and have been tested up to 6GB, Size information displayed for files greater than 4GB may be incorrect via IBackup for Windows.

Yes, IBackup for Windows supports backing up of your mapped drives. In order to perform this, select the "Standard" option while installing IBackup for Windows.

You have two options. One is to upgrade your account to accommodate the
extra storage. To upgrade your account please follow the steps below.

1. Login to IBackup using your username/ password via browser (at http://www.ibackup.com).

2. After login, Click on 'My Profile' under Account Maintenance. Your current profile will be displayed and you can upgrade to a different subscription plan by clicking on 'Upgrade Account' link.

The second option is to reduce the storage in your account to bring it in line with your current quota.

You can check your data by logging in via browser (at http://www.ibackup.com) or via IBackup for Windows application.

You have options to 'delete' files. To delete, simply check the files and folders you want to delete and click on 'delete' icon. If it is a large folder, deletion process may take some time. Please be patient. If delete is not successful, you may try the delete operation again.

Are there any special settings user should be aware of while running IBackup for Windows on a laptop? For example, Standby mode/ Idle modes.

If your operating system is Windows XP (Home/ Professional) and if the system is in standby mode, your backups will not happen.

I have deleted some unwanted files/folders from my IBackup account. However, the ‘Quota used’ does not change. How do I know the exact quota used?

'Used Quota' information displayed is not real time. Quota is computed on a periodical basis. If you need to know the latest used quota information, click on ‘Recalculate’ button. It will compute and display the most recent used quota information. For accounts with large number of files, the process of real time used quota recalculation may take quite some time.

Which are the installation modes available for IBackup for Windows to run scheduled backup jobs?

IBackup for Windows has the ability to run the scheduled backups as a background process or as NT Service on Windows NT/2000 and XP. IBackground/ IBWin Service is a background application which keeps polling for data that is scheduled to be backed up to your IBackup account. IBackground/ IBWin Service is started automatically when the application is installed and also every time the computer is rebooted. The service option is especially useful for Server backups.

You can view the transfer log file for the interactive backups/restores by selecting

Log -> Interactive Log -> 'View' from the Menu Bar.

To view the logs of scheduled backups/restores by selecting

Log -> Scheduled Backup/Restore Log -> 'View' from the Menu Bar.

Yes, IBackup for Windows uses Delta Blocking technology during data transfer. Delta blocking is an advanced logic that divides all files into equal sized blocks. When a file is detected for changes, the Checksum of each block of that file is compared against the Checksum for the same block of the same file. Any blocks that are found to be different are pulled out and transmitted. These delta blocks will also be compressed and encrypted before transmission.

What is the ideal solution for online backups of huge initial backup sizes, say 100 Gigabytes of data?

With growing needs for online backup with initial backup sizes in 100’s of Gigabytes, IBackup now provides a way to do a faster initial backup via physical transfer of data to a temporary storage device shipped by IBackup to the user’s location. IBackup typically uses snapserver 4500 for this purpose. Users would simply need to copy their data onto the snapserver and ship it back.

Once user’s data is transferred from snapservers to IBackup’s primary storage devices, users can continue incremental backups through the online backup process. This provides an efficient means to establish online backups for datasets with sizes 100GB and higher.

The snapservers are preconfigured with RAID 5 storage of up to 850GB and DHCP. If users have DHCP servers on their LAN, they simply would need to hook up one of the snapserver ports to their LAN and copy their data. If they do not, they will need to configure the snapserver networking details to suit their network. IBackup personnel would provide necessary authentication information to configure the snapserver. Users will need to make sure that appropriate packing material is used for proper handling of the device during shipment.

Is it possible to view the scheduled backup/restore jobs of all my IBackup accounts on my computer using IBackup for Windows?

Yes. You can view the scheduled backup/restore jobs in all your IBackup accounts by using the 'Manage all the Scheduled Jobs' feature in IBackup for Windows. To access this feature, right-click on the 'IBackup for Windows Monitor tray icon' and select the 'Manage all the Scheduled Jobs' option. In the 'Manage all the Scheduled jobs' screen that appears, you can view the entire list of scheduled backup/restore jobs of all your IBackup accounts on your computer.

My initial backup was done via a shipped hard disk. But when I tried to backup the same data with the application, it is backing up the same all over again. Why is this so?

When the initial backup is made via the shipped hard disk, the date and time stamps on the data backed up are usually the date and time of the copy event (backup made via shipped hard disk), and not the original date and time stamps of the data. So when you perform backup of the same data with IBackup for Windows for the first time, the application will perform incremental backups of 'all' the files, since the date and time stamps are different. However, the only incremental task performed by the application will be an update of the date and time stamps of that backed up data.

You can easily backup single file/folder at a time by dragging the file/folder from your computer side and dropping it on the folder or in the IBackup root.

To backup multiple files/folders following are the steps:

1. Select the files/folder you want to backup from your computer by checking the checkboxes provided against them in the left pane representing contents of your computer.
2. Select the destination folder by clicking on a folder on the right pane, which represents your IBackup contents.
3. Click on the ‘Backup Now’ button to transfer your selected files/folders from your computer to your online backup account.

Follow the link to view a Tour of IBackup for Windows. This tour will demonstrate how to schedule your unattended backups.

Incremental backup is a default feature, IBackup for Windows transfers only the modified portions while backing up an already backed up file.

If you select the E-mail notification option, you will get E-mail intimation about the status of your unattended scheduled backups.

This option can be set to enable the links to previous Snapshots of your files stored in your IBackup account.

Snapshots will be helpful when you have accidentally deleted files stored in your account and want them to be restored back to your account.

To enable Snapshots,

1. Click on the 'Snapshots' icon available on the tool bar

Or

1. Tools -> Preferences

2. Check the option 'Enable snapshots view' under the 'General' tab, available on the ‘Preferences’ screen.

After enabling the option, the files stored previously in your IBackup account will appear in the newly created directories with appropriate names. You can restore the files which you want from these directories and store it on to your account.

Mirroring of files helps you to mirror the source directory structure on 'My IBackup' side. In other words, it maintains 'absolute path' of the source file.

You can enable this option in Tools -> Preferences -> 'Enable mirroring for backup'
Or
Choose 'Mirror Path' option from the Tool bar

For example: If you select to backup a file c:\My Documents\docs\example.doc with mirroring option, then IBackup for Windows will maintain the same directory structure on your IBackup account as My IBackup/c/My Documents/docs/example.doc

If you backup the same file without mirroring option, then the file will be backed up with 'relative path' concept, so depending on the destination folder chosen, and depending on the source context, the file will be backed up. In the above case, if the destination folder is 'My IBackup', then the example.doc file will get backed up as 'My IBackup/example.doc'.

Mirror option hardwires the destination path to be the exact path of source. In other words, if your source data is in folder c:\My Documents\mydata on your IBackup side, you would have a folder created that would contain the backup data with same folder names with complete path.

So, if you backup data from two different computers, it is possible that if the paths and folder names are same on the two computers, the data could get mixed up at IBackup end.

So, it is best if you do not use 'mirror' option if you backup from two different computers, instead, you should use a predefined destination on IBackup side to separate contents from the two computers.

With earlier versions of IBackup for Windows, I was able to specify a destination folder within the 'My IBackup' folder. It seems I cannot do this with latest version. How do I specify a destination folder for backups?

Most recent versions of IBackup for Windows default to 'Mirror Path' option which mirrors the exact source path onto the 'My IBackup' side. This has been made default since this is the option majority of users prefer as it reduces complexity and prevents overlapping of data under some conditions.

However, if you would like to have a choice of destination directory, please ensure that you have selected the 'Relative path' option in the main window of IBackup for Windows. Also, you can select this option by unchecking the 'Mirror Path' option in the File> Preference menu.

Is there a one button backup option?

Yes, if you have already created Backup sets, simply right click on the tray icon and choose 'Backup Now' option. This will start immediate execution of the backup for the Backup set selected.

How do I switch the time stamp of the files/ folders present on the 'My IBackup' view to a particular time-zone setting?

To change the time stamp of the files/ folders present on the 'My IBackup' view to a particular time-zone setting, please click on

Tools -> 'Change Time Zone' option

Select the required time-zone that you would like to display for your files/ folders.

Does IBackup for Windows offer both encryption on transmission and encryption on storage?

IBackup for Windows provides 128-bit SSL encryption for data in transmission only and no encryption on storage. If encryption on storage is important for you, then we recommend you to use IBackup Professional that offers best performance for encryption on storage settings. IBackup Professional is an application system that is designed from the ground up with encryption on storage in mind. This requires a separate signup, and details can be found at IBackup Professional website.

You can search for files or folders using IBackup for Windows by simply clicking on the 'Search' icon on the 'My IBackup' pane of the application main screen. Just enter the required search terms (like file name or part of the file name) to search for the files or folders in your IBackup account. This feature is a handy one when you have a lot of data stored in your IBackup account.

For Windows 2000/NT/XP based servers, choose to install as 'NT Service', while installing IBackup For Windows. IBWin service is started automatically when the application is installed and also every time the computer is rebooted. This link will take you to a detailed page on how to backup your server.

While backing up C drive, be selective in the files that are to be backed up. It is likely that your entire hard drive may be much larger than the storage space you have purchased. You can save your storage space by avoiding backing up programs (such as MS office that includes Word, Excel, PowerPoint etc.) that can be reinstalled from a purchased CD.

Please try to focus more on backing up folders like your "My Documents" folder and other important data files like accounting, income tax, contact management etc..

IBackup for Windows (Version 5.5.0 and higher) will retain the date and time of the files being backed up by default on your remote online backup account.

Ideally, you should have multiple IBackup accounts, or use Sub-Accounts to execute backups on each individual computer.

It is possible to do backups from multiple computers into a single IBackup account. But you must make sure that there is no intermingling of data. Here are the suggested steps:

• Create top level folders, say computerA and computerB.
• Using IBackup for Windows, and with mode set to 'relative path' (please note
  default is 'mirror path', so you have to change the mode to 'relative path').
• Use destination folder as respective top level folders created as above

IBackup for Windows 8.0.7 and higher supports the feature of 'global exclusion of custom files/folders' from the backups. This will help you to exclude certain files/folders from being backed up into your IBackup account.

A) Exclude files/folders based on partial name:

You may either use the entire file/folder name or partial name or partial name with wildcard characters. 'Exclude files/folders based on partial name' option allows you to exclude the selected files/folders at the time of backup.

Example / Note: A wildcard character is a keyboard character such as an asterisk (*) or a question mark (?) that is used to represent one or more characters when you are excluding the file(s)/folder(s).

If you are looking for excluding a file that starts with 'test' but cannot remember the rest of the file name, type the following:

test*

Use the question mark as a substitute for a single character in a name. For example, if you type test?.doc, you will exclude the file testy.doc or test1.doc but not testimony.doc.

B) Exclude folders based on full path name:

For instance, to exclude a folder 'My Pictures' in the ‘My Documents’ directory from being backed up, please follow the steps below:

1. Login into your account via IBackup for Windows.
2. Click on 'Tools' -> 'Preferences'->'Exclude Files/Folders'->'Exclude folders based on full path name'.
3. Click on the 'Insert' button and browse to select the folder to be excluded in the 'Exclude folders based on full path name'. (In this case select the 'My Document\My Pictures' directory) as shown in the image below.

4. Once the 'My Pictures' folder appears in the 'Exclude folders based on full path name', click on the 'Save' button to update the exclude directory list.

5. Proceed with your backup operation. You would notice that if the 'My Documents' folder has been included in your backup then the ' \...\My Documents\My Pictures' folder would be automatically excluded during the backup operation.

What does IBackup for Windows do if the Internet connection is interrupted during a backup session?

IBackup for Windows will try to resume the backups from the file at which interruption occurred. If partial transfers had taken place prior to interruption, it will continue from that partial transfer point.

Suppose IBackup for Windows misses a backup session (ex: The computer has been abruptly turned off) or if the session has been interrupted, when will IBackup for Windows try to resume the session? Would it be immediately upon reboot or at the next scheduled time?

IBackup for Windows will perform scheduled backup jobs at the next reboot if the computer has been abruptly turned off while the backup job is in progress. Also, please note that if it is a user initiated cancel/manual backup cancel of your scheduled job (when the job was in progress), then IBackup for Windows will commence the next scheduled backup job as per the frequency chosen by user.

You can restore files that were backed up earlier using the Snapshots feature available with IBackup. Snapshots are point in time images of your data.

You will need to enable the ‘Snapshots’ view feature available with IBackup for Windows. To enable ‘Snapshots’, please go to 'Tools' -> 'Preferences' and check the option 'Enable Snapshots view' under the 'General' tab. Alternatively, you can click on the 'Snapshots' icon on the toolbar to enable the feature.

Once Snapshots are enabled, you should be able to see Snapshot folders with names like nightly.0, nightly.1 etc. at the top level of your account.

Then, if you know the folder where the file existed, try to navigate to the file/folder starting from folder nightly.3. This could possibly contain the data that you backed up 4 days ago. If it does not, try nightly.4.

Once you find the right file, simply restore it. (IBackup does not have the concept of separate full and incremental backup files as incrementals are directly written on top of full backup).

Select the required files/folders in your IBackup account (‘My IBackup’). Please highlight the required restore destination directory in your local computer (‘My Files’). Now, click on the ‘Restore’ button to initiate the restore operation.

Please note that the files/folders will be stored under your highlighted restore destination directory.

In this example, the selected files/folders will be stored in ‘D/emails’ and not in ‘D/documents’.

Yes, you can restore files/folders from your IBackup account to their original destination on your local computer. To do this, please select the files/folders (that were transferred using the `Mirror/Absolute' path), from your IBackup account. Then click on the `Restore' button at the bottom of the main screen of the IBackup for Windows application. On the `Where to Restore?' screen that appears, please click on the `Restore to Original Destination' button. Click on `Yes' when asked to confirm. Please note that the files/folders restored to their original location may be overwritten (if they already exist).

You can alternately use the Restore wizard to restore the files/folders to their original location. Choose `Restore' either from the menu bar, Backup-Restore > Restore, or from the toolbar, Wizards > Restore. Select the files/folders (that were transferred using the `Mirror/Absolute' path) from your IBackup account and then click on the `Next' button. On the `Where to Restore?' screen that appears, click on the `Restore to Original Destination' button. Click on the `Yes' button to continue the restore operation.

No. IBackup for Windows will not perform scheduled backups in standby mode on Windows XP.

When you place a Windows XP based computer on standby, any currently connected remote access connections are silently disconnected. You are not prompted to disconnect manually before the computer goes to standby mode. This applies to any remote access connections, including connections to Internet service providers (ISPs) and private networks. This behavior is by design of Windows XP.

The status of your scheduled backups can be viewed using IBackup for Windows Monitor which keeps running in your system tray after you install IBackup for Windows. You can also view the status of Background process of IBackup for Windows (stopped or running) and the last 20 records of your scheduler log from the log window. Click on 'View Log' button to view the recent session log file.

You can also view the logs of scheduled backups by opening scheduler and clicking on 'Scheduler Log'.

You have to set the time tab pane to AM/PM format as the software uses this internally for scheduling future backups. The time tab pane can be set by going to Control Panel->Regional Options->Time.

Select the backup job with status ‘Stopping’ and click on ‘Stop Completely’ button to clear the status.

Can I schedule the restore of backed up data from IBackup account to my local machine?

Yes, you can schedule the restore of backed up data from your IBackup account.

Please note that currently IBackup for Windows allows only one restore set named 'Restore ItemSet' for scheduling a restore. Scheduling restore for different frequency, date and time will restore the same set (Restore ItemSet) of data from your IBackup account to local machine.

Schedule a backup set at the desired time.

For the scheduled backup set, set the 'Frequency' to 'Weekdays (Mon-Fri)' in the drop down list in the scheduler wizard.

Can I use IBackup for Windows to schedule full and incremental backups on specific days? How do I see historical view of data?

IBackup does not have the conventional concept of full and incremental backups. Every backup is basically a full backup with incremental effect. Unlike the conventional concept of 'incremental backup' where only changed data is stored separately from full backup, with IBackup, during the backup, the changed data is written directly on to existing backup. In other words, you have 'full backup' results every time that helps in fast restores when needed.

IBackup uses advanced patching technology to determine the changed data at source and applies only modified blocks of the changed files on to the data at IBackup. So there is no efficiency lost due to IBackup's methodology of updating full backups directly every time.

To see historical view of data, please see Snapshots.

One of the two IBackup accounts I hold has expired. As I had scheduled backup/restore jobs in both the accounts, I would like to delete the scheduled jobs of the expired account and retain the jobs of the other account. Is there any way to delete the scheduled backup/restore jobs?

Yes, you can delete the scheduled backup/restore jobs by using the 'Manage all the Scheduled Jobs' feature in IBackup for Windows. Right-click on the 'IBackup for Windows Monitor tray icon' and select the 'Manage all the Scheduled Jobs' option. Select the scheduled backup/restore jobs from the list shown in the 'Manage all the Scheduled jobs' main screen. Then either click on the 'Delete' button or click on the File menu and click on the 'Delete' option to delete the selected jobs.

Yes, you can backup open files using the Open file Backup feature available with IBackup for Windows version 9.4.7 or higher. Note that this feature is available for Windows XP and Windows 2003 servers and not for all Windows operating systems. The most common open files that can be backed up by using the Open file Backup feature are Outlook files (.pst), QuickBooks, Quicken, ACT, MS-Money, MS-Word, MS-Excel, MS-Access, MS FoxPro etc.

To use this feature, please select the option `Enable Open file Backup (available for Windows XP and Windows 2003)’ in the `Preferences’ screen of IBackup for Windows. Also, please ensure that the selected temporary location on the local computer for Open file Backup has sufficient free space to hold the open files during backup.

No, you cannot. Open file Backup feature requires at least one drive to be mounted on the New Technology File System (NTFS) file system partition. The user also has to ensure that the file system of at least one of the hard disk drives is NTFS. (NTFS is one of the file systems the Windows NT operating system uses for storing and retrieving files on a hard disk).

Yes, you can. However, it is highly recommended that you use the separate features available with IBackup for Windows for consistent backup of MS SQL Server and MS Exchange Server related files.

To disable the Open file Backup feature, please click on `Tools' and then on the `Preferences’ option available on the menu bar of IBackup for Windows main screen. In the `Preferences' screen that appears, uncheck the `Enable Open file Backup (available for Windows XP and Windows 2003)’ option.

No. The Open file Backup feature does not support backing up open files in a mapped/network drive(s).

The ‘Sync’ feature in IBackup for Windows lets you match the contents of ‘My IBackup’ exactly same as the contents of ‘My Computer’ for the selected folders on ‘My IBackup’ side. In other words the data residing on your local computer and your backed up data will be in sync.

This is a useful option if you have been backing up regularly, and now you have cleared up some data on your desktop and wish to clear the same on ‘My IBackup’ side as well and bring them in sync.

Please note that the ‘Sync’ functionality works only if the data has been transferred using the ‘Mirror’ option since it requires full path of the source maintained on destination side for proper syncing.

Once you choose the folders to sync on ‘My IBackup’ side and click on the ‘Sync' icon, the application displays the list of files that are now not present on your computer, but are still available on ‘My IBackup’ side for the selected folders. These files will be deleted on ‘My IBackup’ side on confirmation. Later, the application will prompt for your decision on whether to actually sync the contents of ‘My IBackup’ with the most recent contents from ‘My Computer’ for the folders selected.

In other words, the ‘Sync’ operation is a ‘one way sync’ from ‘My Computer’ to ‘My IBackup’ for the folders selected on ‘My IBackup’.

Also please note that filename prefixed with ‘Enc.’ or ‘enc.’ inside a folder selected for synchronization on ‘My IBackup’ side will be ignored during file synchronization.

No. The ‘Sync’ option is designed to work only with the default ‘Mirror Path’ option. The ‘Sync’ functionality works only if the data has been transferred using the ‘Mirror’ option since it requires full path of the source maintained on destination side for proper syncing.

Does IBackup for Windows support two-way sync?

IBackup for Windows supports two-way sync in a limited sense.

An interactive or scheduled backup can be considered as a one-way sync process. An interactive or scheduled restore can be considered as a reverse sync process.

The best way to implement this would be to setup one-way sync first. Once one way sync completes successfully, setup restore for reverse sync. It will be tricky to setup both at the same time since some variables including estimated time to complete one-way sync and the selection of files/folders for restore may not be known in advance.

If all the necessary variables are known, you can automate this entire process.

There is a peculiar situation with respect to firewalls such as Zonealarm, especially if they are not set to start automatically on reboot. If Zonealarm does not restart automatically on reboot, the necessary permissions provided by firewall to run IBackup for Windows may be lost, however, the firewall controls are still in place even if Zonealarm is not running, and does not let IBackup for Windows to run.

To resolve this, simply start Zonealarm if it is not running, and then attempt to start IBackup for Windows, and provide the required permissions, if it prompts.

 I am getting an error message containing “Automation error class factory…” while trying to login.

This may happen if you have installed multiple versions of the IBackup for Windows application or installed the application in different locations. Please uninstall all the versions/installations of the application from your computer. Download the latest version of the application and install the same. If the issue persists, contact IBackup Technical Support.

 I am getting an error message containing “ActiveX Component can’t create object…” while trying to login.

This may happen if the application is not installed properly. Please uninstall the existing application from your computer. Download the latest version of the application and install the same. If the issue persists, contact IBackup Technical Support.

The backups are taking a long time to complete and there is “Retrying …” message in my logs.

This may happen if some executable files of IBackup for Windows are not allowed through your firewall. Configure your firewall to allow all executables of IBackup for Windows to access the Internet. This issue may also occur if you are trying to backup open/locked files (eg. Outlook.pst). Please note that the 'Open file Backup' feature is available with IBackup for Windows version 9.4.7 or higher. 'This feature can be used to backup open/locked files and it is available for Windows XP and Windows 2003 users.

This may happen if some executable files of IBackup for Windows are not allowed through your firewall. Configure your firewall to allow all executables of IBackup for Windows to access the Internet.

If you want to run the scheduled backups even if the system is logged off, then you need to install the application in NT Service mode on your computer. During installation, please select the mode of installation as ‘NT Service’ when prompted.

This may happen if some executable files of IBackup for Windows are not allowed through your firewall. Configure your firewall to allow all executables of IBackup for Windows to access the Internet. If the issue persists, please contact IBackup Technical Support for assistance.

Please make sure that ‘Notify always’ option is checked under E-mail notification options in the Scheduler Wizard.

Also, the email notifications from IBackup might be mistakenly identified as Spam and may be present in the Spam/Bulk mail folder of your mailbox.

Please make sure that your computer does not go to Sleep/Standby mode so that the scheduled backups take place without fail and Email notification is sent to you.

For confirmation of the backup process, you can view the logs for interactive as well as scheduled backups from Log menu > Session/Interactive from within the application.

The date/time stamp display of files/folders on My Computer side is different from the date/time stamp display of files/folders on My IBackup side. How do I view the date/time stamps of files/folders on IBackup side in my preferred Time Zone?

The Date/Time stamps of files/folders on the `My IBackup' side of IBackup for Windows main screen are displayed in Pacific Standard Time (PST), by default. To change the time zone, click on `Tools' > `Change Time Zone' available on the IBackup for Windows main screen. In the `Change Time Zone' screen that appears, select the time zone that you wish to set for the application.

Please check whether these files/folders are present in the ‘Exclude’ list. If the files/folders are present in the exclude list, then they will not be considered for backup. You can view the excluded file/folder list from ‘Tools’ -> Preferences -> Exclude Files/Folders.

If the files/folders not excluded from backup are not getting backed up, please contact IBackup Technical Support for assistance.

I am trying to backup MS SQL Server database files (.mdf, .ldf) but the application is not backing up these files. Can I backup MS SQL Server using IBackup for Windows?

Yes, IBackup for Windows supports backup of MS SQL Server. The MS SQL Server database files cannot be backed up directly. Please use the feature ‘SQL Server backup’ of IBackup for Windows to backup MS SQL Server database files.

You can choose the SQL Server Backup in the following way:

Backup-Restore > SQL Server > 'SQL Server Backup'.

Yes, IBackup for Windows supports backup of MS Exchange Server database files. To backup MS Exchange Server database files (.edb, .stm etc), please use the option 'Exchange Server Backup' of IBackup for Windows application.

You can choose the ‘Exchange Server Backup’ option in the following way:

Backup-Restore > Exchange Server > 'Exchange Server Backup'.

Please note that the MS Exchange Server database files cannot be backed up directly without using the 'Exchange Server Backup' option.

How can I perform immediate backup without signing in to the application?

You can perform the backup of an already created Backup set by using ‘Backup Now’ option without signing in to the application. Simply right click on the ‘IBackup for Windows Monitor’ icon (present in the system tray) and choose 'Backup Now' option. This will start immediate execution of the backup for the Backup set selected.

How can I recover the deleted files?

IBackup for Windows supports the ‘Snapshots’ feature using which you can recover the deleted files/folders from your IBackup account.

Please visit for more information on Snapshots feature.

My backups are not happening on some days?

You might have chosen the frequency of scheduled backups as ‘Weekdays’ while scheduling the backup and hence the backup does not happen on weekends. Also, please make sure that your computer does not go to Sleep/ Standby/ Log off mode so that the scheduled backups take place without fail. If the issue persists, please contact IBackup Technical Support for assistance.

I get this error with error code "12057" while trying to login to the application/ my log files has this error.

If you get this error, please download and install the latest version of IBackup for Windows. After installation, uncheck the option 'Check for server certificate revocation (requires restart)' present on your Internet Explorer menu item Tools-> Internet Options...-> Advanced-> 'Check for server certificate revocation (requires restart)' and try again.

This requires a restart of your system.

I wish to automatically backup my most commonly used application data such as my ‘Microsoft Outlook’, my ‘Microsoft Outlook Express’, my ‘Microsoft Outlook Address Book’, the ‘My documents’ folder, the ‘My Favorites’ folder etc. How may I achieve such a requirement?

You may achieve the backup of your most commonly used application data by usage of the IBackup for Windows ‘Automatic Selection’ backup wizard. By default, the ‘Automatic Selection’ wizard selects the list of 'most commonly used user data' that need backup and the 'most common application' data types that are to be backed up. You may select/deselect the required application types depending on your backup needs.

You can choose the 'Automatic Selection wizard' option by going to the main menu and opting for the option: Backup-Restore > 'Automatic Selection'.

Or alternately you may access the same by choosing the option under the main toolbar: Wizards > 'Automatic Selection'.

What is the 'Update Password' option?

If you have changed your IBackup account password then the existing scheduled jobs of IBackup for Windows will be interrupted. The option ‘Update Password’ is useful in such a scenario.

To update the password for the existing scheduled backup/ restore jobs of the application, please right click on the ‘IBackup for Windows Monitor’ tray icon and select the ‘Update Password’ option from the menu.

Here, you should be able to view the login information window.

Now, please enter the new password and click on the ‘Apply’ button.

I am receiving the error message 'NTVDM has encountered a System Error...' while running IBackup for Windows application in Windows 2000. why?

'NTVDM has encountered a System Error.
Access is denied.
Choose ‘Close’ to terminate the application.'

This error message appears when you are running a 16-bit program on Windows 2000 SP3 or on Windows 2000 SP4. IBackup for Windows application uses the 16-bit program and this may be the reason. There is a supported hot fix available from Microsoft to resolve this issue.

Please visit the following link for more information.
http://support.microsoft.com/?kbid=867787

How do I use IBackup for Windows to schedule backups for Quicken/ QuickBooks data?

IBackup for Windows provides easy selection for the critical user data such as Quicken, QuickBooks etc. You may use IBackup for Windows ‘Automatic Selection’ wizard to schedule the backup of your Quicken/ QuickBooks data easily.

Once you have selected the Quicken/ QuickBooks entries from the 'Automatic Selection' wizard, please click on the 'Apply' button to commit your selection. Now you will be taken back to the main screen where you will see a single icon with the name 'Automatic Selection' at the very top of your 'Default Backup set' list. To schedule the same, click on the ‘Schedule’ button, which is available at the bottom of the main screen.

How do I find where my Outlook files are for backup?

You can easily find or select your Outlook files for backup using IBackup for Windows. Please login to your account using the IBackup for Windows application. On the left pane of the IBackup for Windows main screen layout, you may find entries such as 'Desktop,' 'My Documents,' 'Favorites,' 'Microsoft Outlook,' 'Outlook Express' etc. All you have to do is to select the particular folder that you wish to backup such as Outlook Express or Microsoft Outlook.

Alternately, you may select the most common application data types for backup using the `Automatic Selection’ feature of IBackup for Windows. You may select the 'Automatic Selection' option from the main menu, 'Backup-Restore' > 'Automatic Selection' or from the toolbar option, `Wizards’ > 'Automatic Selection.’ You may select or deselect the required application types, for e.g. Microsoft Outlook or Outlook Express files, depending on your backup needs.

How can I update to a new version of IBackup for Windows automatically?

You can automatically update your IBackup for Windows application to the latest version using the 'automatic update' feature available from version 9.4.9 and higher. When a new version of IBackup for Windows is released, you will be notified through a blinking tray icon. Please right-click on the tray icon and select 'Update' to download and install the updates.

Is IBackup for Windows compatible with Vista RC2 Build 5744?

Yes, IBackup for Windows has been successfully tested with Vista RC2 Build 5744 and you can use the application to perform the basic operations like backup, restore, sync etc. However, while installing the application, please right click on the downloaded IBackup for Windows setup and select 'Run as Administrator' in order to install it successfully.

After the installation, before you login to the application, please ensure that you run the application as Administrator, i.e. right click on the application and select 'Run as Administrator'.

I am receiving an error message 'No such file or directory' when I tried to perform a scheduled backup of a file in my local computer. Why?

You may receive this error message if the folder/system account from which you are trying to backup does not have the proper access permissions. In order to resolve this issue, please provide the necessary access permissions for the folder/system account. You can follow the steps given below to provide the full access permissions.

1. Right-click on the folder.
2. Choose the 'Properties' option.
3. Under the 'Security' * tab, click on the 'Advanced' button
4. Select (check) the option 'Allow inherit from parent...'
5. Click on OK.

* View the 'Security' tab
-- To view the 'Security' tab, you must ensure that your hard drive is in the NTFS format.
-- If you're running Windows XP Pro, open Windows Explorer, go to Tools, Folder Options, View and uncheck 'Use Simple File Sharing'.
-- For Windows XP Home users, Simple File Sharing is enforced by default and cannot be disabled. You must boot the computer to the Safe Mode and log in with the Administrator account, in order to see the 'Security' tab.

Note: Adjusting the permissions on a drive, file or folder can lock even the Administrator account out of that drive/file/folder. Deny Permissions take precedence over Allow Permissions, regardless of your group membership. Administrators are members of the User's group, by default. Uncheck Allow, rather than using Deny.