IDrive is an application which when downloaded and installed will map an IBackup account as a network drive on the user's computer. Users can map, drag and drop files to their IBackup account from Windows explorer. It also allows users to open and save files stored in their IBackup online backup/ storage accounts directly from their associated applications like Microsoft Office. IDrive supports SSL encryption for data security.

Visit IDrive page for more information.

Download and Install IDrive

To drag and drop files between your computer and IDrive:

• Open Windows Explorer

• Click on the File/Folder you want to copy to IDrive. Simply drag the files to the drive mapped to your online backup account using IDrive. You may do the reverse for restoring files.

• You may also right click on a File/Folder in your computer, select 'Copy', go to the desired folder in your IDrive, right click again and select 'Paste'. This will copy the selected files to the selected folder in your IDrive.

To configure IDrive to work with your Proxy Server:

• Go to Start Menu -> Programs -> IDrive

• Click on Settings

• Click on the Advanced tab

• Enter your Proxy Server information. If you are not sure about the values click on "Get IE Settings" for IDrive Application. For older versions you may ask your Network Administrator.

You can flush the cache by right clicking on the IDrive Tray Icon that you see on your computer (On the right hand bottom side of your Windows screen). When you right click, you get a pop up menu, under which you will find the option to "Flush Cache". Clicking on this button flushes the IDrive cache completely. IDrive can flush cache contents automatically upon each login if intelligent caching option is disabled.

Which Network Drive application to choose IDrive or IDrive Multimedia, Why have two Network Drive Applications?

These two applications are based on different protocols, and each has advantages over the other. To cover the widest range of online network drive usage, we offer both. Please note that IDrive Multimedia works on 2000/XP.

Browse files and folders - IDrive is better due to its better file and directory caching.

Edit, Cut-n-Paste, Drag-n-Drop, Delete small files - IDrive is faster due to better file and directory caching.

Edit, Cut-n-Paste, Drag-n-Drop, Delete medium sized files - IDrive is faster due to better file and directory caching.

Edit, Cut-n-Paste, Drag-n-Drop, Delete large files - IDrive Multimedia is faster.

Concurrent updates to Office files - IDrive Multimedia.

Streaming small Multimedia files - IDrive Multimedia is better.

Streaming large Multimedia files - IDrive Multimedia only, IDrive would require a complete download before it can start streaming, IDrive Multimedia can start instantaneously.

In general, IDrive does a background download of the file accessed to your desktop before you edit any files, and keeps the data in cache until you make changes, so it appears faster for frequent edits of small to medium sized files. IDrive Multimedia does not cache data as it directly works with data on IBackup and pulls only pieces of data that is necessary, allowing concurrent update feature.

When my mouse pointer hovers over a file in Windows Explorer, the  download dialog box appears and IDrive downloads the file: why?

This is actually a feature of Windows Explorer. Windows Explorer has the ability to extract meta information from the file and display it in a small pop-up/tooltip window when the mouse hovers over the item. This feature should be disabled when using IDrive.

To disable this feature, launch Windows Explorer and open the 'Folder Options' dialog under Tools. Next, disable the 'Show pop-up description for folder and desktop items' under View tab. Click 'OK' to apply the changes and restart Windows.

I do not want to show my 'Username and Password' in the login screen for my next login. What should I do?

You may achieve this by de-selecting the option 'Remember Username and Password' in the login screen, while connecting to the application.

Please note that you may check the option' 'Remember Username and Password' to avoid entering the login information for your subsequent logins.

Can I connect to IDrive from behind a proxy server?

In many enterprise networks, http(s) connections are done via proxy. If you are behind a proxy, please check with your administrator on proxy setups and enter appropriate information under 'settings' from IDrive's login screen.

If you are behind proxy, and are unable to get proxy information, we recommend using WebFolders. WebFolders can be setup without proxy information.

Can IDrive application retain the date and time of the files backed up on to the IBackup account?

You cannot retain the date and time of the files backed up using IDrive. If you want to retain the date and time of the files, we recommend you to use IBackup for Windows.

IBackup for windows (Version 5.5.0 and higher) will retain the date and time of the files being backed up by default on your online backup account.

It has been noticed that latest versions of eFax or j2 Messenger may affect IDrive application. If you have installed the latest version of eFax or j2 Messenger in your system, then please follow the steps below in order to continue working with IDrive application.

Start -> Programs-> eFax/j2 Messenger-> Messenger Tools-> Live Menu Settings, From Live Menu options choose 'Hide All'. Press 'OK' and reboot the system to make the changes effective. After successful restart of your system, you can continue using IDrive Application.

This problem may be due to your computer system date being out of range with SSL certificate date ranges. Please verify and set your system date to current date.

There is a peculiar situation with respect to firewalls such as Zonealarm, especially if they are not set to start automatically on reboot. If Zonealarm does not restart automatically on reboot, the necessary permissions provided by firewall to run IDrive may be lost, however, the firewall controls are still in place even if Zonealarm is not running, and does not let IDrive to run.

To resolve this, simply start Zonealarm if it is not running, and then attempt to start IDrive, and provide required permissions, if it prompts.

Sharing feature in IDrive allows you to share your files or folders with others for collaborative access from directly within IDrive. All you need to do is just create a sharable links for the file/folder and send the link by email using IDrive.

To share a resource, right click on the file/folder you would like to share. This will open the menu item with "Send to IDrive sharing" in the menu. Selecting this will take you to the screen where you can set the preferences for your shared resource. Enter your share preferences like Password protection, Write enable etc. and the email ID of the recipient(s) to send the share links.

Visit IDrive sharing page for more information.

Intelligent caching enabled login will ensure that you have the latest version of the file data and the folder contents in your IBackup account at any given point of time. This option is useful when multiple users access the same account from more than one location. With intelligent caching, there will be local caching for faster access of files. If users modify the contents of the file from different locations, then IDrive will pull the latest version of the file from the IBackup server to the local cache during any operations like opening and copying of files or folders.

Intelligent caching is enabled by default.

'Faster with Compression’ option speeds up transfers by a factor of 3-4 times for certain types of files.This option is enabled by default.

IDrive crashes on my machine or I notice errors that mention 'sslidrive' or 'stunnel'. How do I fix it?

This may be because your computer is probably not compatible with certain functions related to compression for faster transmission. Simply uncheck the option 'Faster with Compression' option during login and try again.